[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_fullwidth_header title=”BUSINESS TRAVEL CONSULTANT” _builder_version=”4.21.2″ background_color=”#414042″ background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2023\/08\/iStock-1254577026.jpg” z_index_tablet=”500″ global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Quote Section” _builder_version=”4.16″ custom_padding=”75px|0px|110px|0px|false|false” border_color_all=”rgba(255,186,96,0.6)” border_width_right=”8vw” border_color_right=”#5b8cb1″ global_colors_info=”{}”][et_pb_row column_structure=”3_4,1_4″ admin_label=”Quote Area” _builder_version=”4.16″ custom_padding=”55px|0px|55px|0px|true|false” use_custom_width=”on” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Author Name” _builder_version=”4.16″ text_text_color=”#ffba60″ text_letter_spacing=”4px” header_font=”||||||||” header_2_font=”||||||||” header_3_font=”||||||||” header_4_font=”||||||||” header_5_font=”||||||||” header_6_font=”||||||||” module_alignment=”center” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” animation_starting_opacity=”100%” inline_fonts=”Georgia” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.21.2″ text_font_size=”17px” text_letter_spacing=”1px” text_line_height=”1.8em” header_3_font=”||||||||” header_3_line_height=”1.6em” header_4_font=”||||||||” custom_margin=”|||” custom_padding=”|||30px” animation_style=”flip” animation_intensity_flip=”5%” animation_starting_opacity=”100%” border_color_all=”#313e47″ border_width_left=”10px” border_color_left=”#414042″ global_colors_info=”{}”]<\/p>\n
To respond to enquiries from key clients, using industry knowledge to give informative advice and options so clients receive the best possible service. This role is full time and based in our Manchester office.<\/p>\n
Responsible to: Section Manager<\/span><\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Project Image Area” _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2023\/08\/iStock-1254577026.jpg” alt=”global security briefing” title_text=”African-American guy with headset using laptop” show_bottom_space=”off” force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.21.2″ custom_margin=”|||” custom_padding=”|||” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”2%” hover_enabled=”0″ z_index_tablet=”500″ border_width_all=”30px” border_color_all=”#ffffff” box_shadow_style=”preset2″ box_shadow_horizontal=”0px” box_shadow_vertical=”15px” box_shadow_blur=”60px” box_shadow_color=”rgba(29,61,71,0.2)” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Project Analysis Section” _builder_version=”4.16″ custom_padding=”90px||2px||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ admin_label=”Project Analysis Area” _builder_version=”4.16″ custom_padding=”60px|0px|60px|0px|true|false” border_color_all=”rgba(51,51,51,0.12)” border_width_top=”1px” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.16″ header_font=”||||||||” header_3_line_height=”2em” header_4_font=”||||||||” header_5_font=”||||||||” header_6_font=”||||||||” animation_style=”fold” animation_direction=”left” animation_intensity_fold=”5%” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company\u2019s travel policy.<\/p>\n<\/li>\n Process E tickets and other required travel documentation in accordance with client profiles.<\/p>\n<\/li>\n Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.<\/p>\n<\/li>\n Give clients accurate information about visa and passport requirements, health and vaccinations. Ensure that visas are issued in time for travel.<\/p>\n<\/li>\n Carry out full research for each client to ensure that the best possible service is provided, and that each client can make a well-informed decision.<\/p>\n<\/li>\n Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc.<\/p>\n<\/li>\n Confirm all booking information \u2013 fares; itineraries; e-ticket details; changes \u2013 within specified deadlines.<\/p>\n<\/li>\n Build and update travellers\u2019 profiles so that their needs and requirements can be met as accurately as possible (offline).<\/p>\n<\/li>\n Be familiar with special fares and ITX fares and be able to offer best possible fare savings for our clients.<\/p>\n<\/li>\n Ensure that the profile and booking systems are 100% accurate all the time.<\/p>\n<\/li>\n Check bookings on the Quality Queue to check for accuracy & alternative fare savings.<\/p>\n<\/li>\n Ensure that all tickets are issued within specified deadlines.<\/p>\n<\/li>\n Calculate and process refunds within 24 hours of a cancellation.<\/p>\n<\/li>\n Give training, advice and support to new members of staff.<\/p>\n<\/li>\n<\/ul>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ admin_label=”Project Analysis Area” _builder_version=”4.16″ custom_padding=”60px|0px|60px|0px|true|false” border_color_all=”rgba(51,51,51,0.12)” border_width_top=”1px” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.16″ header_font=”||||||||” header_3_line_height=”2em” header_4_font=”||||||||” header_5_font=”||||||||” header_6_font=”||||||||” animation_style=”fold” animation_direction=”left” animation_intensity_fold=”5%” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Put customers first and always deliver the best possible service.<\/p>\n<\/li>\n Adhere to all relevant policies, operating procedures and standards.<\/p>\n<\/li>\n Always work with due care and attention to ensure the personal safety of yourself and others.<\/p>\n<\/li>\n Attend staff meetings and training sessions as required.<\/p>\n<\/li>\n Carry out any other role or task that is commensurate with the spirit and purpose of this job description.<\/span><\/p>\n<\/li>\n<\/ul>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n PERSON SPECIFICATION<\/strong><\/p>\n <\/p>\nKey Accountabilities:<\/strong><\/h4>\n
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General Accountabilities:<\/strong><\/h4>\n
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