{"id":15183,"date":"2022-06-24T16:44:25","date_gmt":"2022-06-24T15:44:25","guid":{"rendered":"https:\/\/www.gdg.travel\/?page_id=15183"},"modified":"2025-04-09T12:32:08","modified_gmt":"2025-04-09T11:32:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.gdg.travel\/nl\/faq\/","title":{"rendered":"Implementation FAQs"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Header” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_direction=”100deg” background_color_gradient_stops=”rgba(0,0,0,0.95) 25%|rgba(0,0,0,0) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(0,0,0,0.95)” background_color_gradient_start_position=”25%” background_color_gradient_end=”rgba(0,0,0,0)” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2022\/06\/AdobeStock_230581296.jpeg” custom_padding=”10vw||10vw||true|false” custom_padding_tablet=”0px||12vw||false|false” custom_padding_phone=”0px||12vw||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ custom_padding_last_edited=”on|desktop” admin_label=”text” _builder_version=”4.16″ max_width=”1180px” custom_padding=”0px|0px|0px|0px|false|true” custom_padding_tablet=”12vw|0px|0px|0px|false|true” custom_padding_phone=”20vw||||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ border_color_all=”#5b8cb1″ global_colors_info=”{}”][et_pb_text admin_label=”text: USEFUL STUFF” _builder_version=”4.16″ text_font=”|600|||||||” text_text_color=”#FFFFFF” text_font_size=”25px” header_font=”|500||on|||||” header_font_size=”100px” header_letter_spacing=”12px” header_line_height=”1em” header_4_font=”||||||||” header_4_text_color=”#e94558″ header_4_font_size=”24px” background_layout=”dark” custom_margin=”0%||0%||true|false” custom_padding=”||40px||false|false” text_font_size_tablet=”18px” text_font_size_phone=”18px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”60px” header_font_size_phone=”30px” header_font_size_last_edited=”on|phone” header_letter_spacing_tablet=”10px” header_letter_spacing_phone=”8px” header_letter_spacing_last_edited=”on|phone” header_4_font_size_tablet=”20px” header_4_font_size_phone=”16px” header_4_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

GETTING STARTED\u00a0<\/span><\/span><\/h1>\n

[\/et_pb_text][et_pb_divider color=”#FFFFFF” _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ text_font=”|700|||||||” text_font_size_tablet=”” text_font_size_phone=”” text_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Implementation FAQs<\/span><\/h4>\n

 
\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ border_color_all=”#5b8cb1″ global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ use_custom_gutter=”on” gutter_width=”1″ admin_label=”button” _builder_version=”4.16″ _module_preset=”default” max_width=”1180px” custom_padding=”0px||0px|||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”#quick-links” button_text=”Find The Answers” admin_label=”button: our values” _builder_version=”4.16″ _module_preset=”default” custom_margin_tablet=”||40px||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”quick-links” _builder_version=”4.16″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_5,3_5,1_5″ admin_label=”title – Getting Started” _builder_version=”4.27.4″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Getting Started” _builder_version=”4.27.4″ _module_preset=”default” header_text_color=”#FFFFFF” custom_margin=”0%||5%||false|false” global_colors_info=”{}”]<\/p>\n

Getting Started<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” hover_enabled=”0″ collapsed=”off” global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”FAQ” url=”\/wp-content\/uploads\/2025\/04\/Gray-Dawes-Travel-FAQs-2025_04.pdf” use_icon=”on” font_icon=”||divi||400″ admin_label=”blurb – FAQs” _builder_version=”4.27.4″ _module_preset=”default” link_option_url=”\/wp-content\/uploads\/2025\/04\/Gray-Dawes-Travel-FAQs-2025_04.pdf” global_colors_info=”{}”]<\/p>\n

All your questions answered in this handy PDF download.<\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”\/wp-content\/uploads\/2025\/04\/Gray-Dawes-Travel-FAQs-2025_04.pdf” url_new_window=”on” button_text=”download” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Tech Guides” url=”\/yp_tech-guide_25\/” use_icon=”on” font_icon=”||fa||900″ admin_label=”blurb – Tech Guides” _builder_version=”4.27.4″ _module_preset=”default” link_option_url=”\/yp_tech-guide_25\/” global_colors_info=”{}”]<\/p>\n

Quick start video tutorials and download guides for Portal and YourTrip<\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”\/yp_tech-guide_25\/” url_new_window=”on” button_text=”tutorials” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Need More Help?” url=”\/contact-us\/” use_icon=”on” font_icon=”||fa||900″ admin_label=”blurb – Contact” _builder_version=”4.27.4″ _module_preset=”default” link_option_url=”\/contact-us\/” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

If you still can’t find what you’re looking for, just get in touch.<\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”\/contact-us\/” url_new_window=”on” button_text=”contact” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” admin_label=”divider” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||0px|||” disabled=”on” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” admin_label=”Useful Stuff” module_id=”useful-stuff” _builder_version=”4.27.4″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” custom_padding=”0px|||||” disabled=”on” collapsed=”on” global_colors_info=”{}”][et_pb_row admin_label=”title – Useful Stuff” module_id=”section-1″ _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” custom_margin=”-6px|auto||auto||” custom_padding=”1px||0px|||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

First login to YourTrip<\/h4>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”Why Use A TMC” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”6.2%|15px|6.2%|15px|true|true” global_colors_info=”{}”]<\/p>\n

I have received a Welcome email<\/h4>\n

but can’t log into YourTrip?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” global_colors_info=”{}”]Please check that you are using your work email address. You will need to set a password when 1st logging in.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”Brochure” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”9.4%|15px|9.4%|15px|true|true” global_colors_info=”{}”]<\/p>\n

How do I reset my password?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” global_colors_info=”{}”]Please click on reset password. If you do not receive an email within 30 minutes please contact your Gray Dawes offline team for assistance.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

Can I amend my profile<\/h4>\n

details i.e. name?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Certain details can be amended in your profile however, Name is a field which cannot be changed. \u2013 please click on your name at top of welcome screen. You may also want to add additional information such as passport & visa, and supplier membership numbers.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”title – Useful Stuff” module_id=”using-yourtrip” _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” custom_margin=”-6px|auto||auto||” custom_padding=”1px||0px|||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Using YourTrip<\/h4>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

How would I find user<\/h4>\n

guides for YourTrip?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Click on Quick Links at the top of the Your Trip welcome page. This will give you access to users guides and videos. Please contact your company travel administrator if you require further training.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”title – Useful Stuff” module_id=”flights” _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” custom_margin=”-6px|auto||auto||” custom_padding=”1px||0px|||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Flights<\/h4>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

I cannot find the right combination<\/h4>\n

of flights on the Results page?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]You can use the time filter bars on left of screen to select your timings, or start your search again using \u2018search by schedule\u2019 rather than \u2018search complete trip\u2019.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

My travel policy allows for Premium Economy but there is no available Premium Economy seat?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

We recommend performing a search in economy and then selecting additional fare options on the results page. This will give every fare option from lowest to highest on the selected flight, and ensures you will find the right fare for you.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

How do I know the flight rules?<\/span><\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]To understand more about each fare type, please review the tab named \u2019branded fares\u2019 located towards the righthand side of the search results. A pop out box will open which details what is included and any change\/cancellation penalties for each fare type. If this isn\u2019t available, please click on additional pricing options and there is a \u2018fare rules\u2019 tab on the right.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

How do I add baggage to a flight?<\/span><\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]Once the flight search results have returned, please view the tab named \u201cadditional pricing options\u201d, which will pop out a box with further fare options. These will provide fares with further baggage allowance choices. Please note that some low-cost carrier standard fares do not allow baggage to be booked at the time of booking, sometimes it is necessary to retrospectively book this offline with the reservations team.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

I require approval to book an ‘out of policy’ flight, how do I book?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]If your company has set an automated approval process, please book your flight as normal. At the end of the booking you will be asked the name of the individual who should approve your out of policy flight. Please select the name from the drop down and that person will be sent an email to confirm or deny their approval. It is imperative that that individual is available to approve the flight before the booking expires.<\/p>\n

Please note that only a passive notification will be sent for no frills airline bookings, and non-refundable hotels. The reservation will be confirmed automatically so we would recommend that you obtain verbal authorisation before making these bookings if outside your company policy.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”title – Useful Stuff” module_id=”hotels” _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” custom_margin=”-6px|auto||auto||” custom_padding=”1px||0px|||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Hotels<\/h4>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

I need to book a hotel that is<\/h4>\n

cancellable, how do I do that??<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]Please review all hotel options returned for the search criteria. Once you have selected the desired hotel option by clicking the purple button named \u201cRoom rates & Info\u201d, this will provide more specific information for the selected hotel. Scroll down the page and you will see the cancellation policy information in red text under the room category details. If you hover over the red text, it will provide you a full detail for the specific cancellation policy. Please note that cancellation policies can vary per room type booked and per hotel selected.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

I need a hotel near my meeting<\/h4>\n

venue, how do I find the closet?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]You can type in the address, or reference point, into the \u2018where\u2019 box, either on the search page or on the search results page. Results will be returned in distance order from the details entered.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

I want a hotel booking that<\/h4>\n

includes breakfast?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]When you have found a hotel in the right location please click on \u2018Room rates and Info\u2019 to obtain all of the room options. Each rate will confirm whether breakfast, or wifi, is included in the rate booked.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

I have arrived at my hotel and the<\/h4>\n

hotel does not have a record of<\/h4>\n

the payment?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Please note that the hotel will always have been sent payment details, but on occasions this is mislaid by the property. We do recommend that if you are regularly booking hotels that you download the Conferma Pay (you can download our Conferma Pay factsheet here<\/a>) App onto your mobile phone. Please register using the work email address that Gray Dawes use for your booking. This will enable you to view your booking, and the unique card number used to pay for your reservation, which can be shown to the Hotel Reception. Alternatively, please call your Gray Dawes offline Team, available 24 hours, who can assist.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”title – Useful Stuff” module_id=”rail” _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” custom_margin=”-6px|auto||auto||” custom_padding=”1px||0px|||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Rail<\/h4>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

Can I book e-tickets?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]Yes, for most journeys you can either select e-ticket or Ticket on departure (To be collected at station). Please note that you will need to save your tickets into your phone wallet if using e-ticket. Ticket on Departure is not available within 2 hours of travel.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

What information will I require to<\/h4>\n

collect tickets at a Rail Station?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]You will need your booking reference number. The machine will ask for your payment card, you can use any debit\/credit card to collect tickets, this card will not be charged, it is purely for ID purposes.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”title – Useful Stuff” module_id=”contact” _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” custom_margin=”-6px|auto||auto||” custom_padding=”1px||0px|||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Contact<\/h4>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

What support is offered at Gray Dawes?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]Contact your Operations Team for any travel enquiries or questions about online booking, including access issues and adding traveller profiles. The contact information for your nominated team is available in Your Trip \u2013 click on \u2018Contact Support\u2019 on the Your Trip welcome page. During your online booking journey the \u2018Request Assistance\u2019 button at the bottom of each page will also enable you to contact your team.<\/p>\n

Contact Credit Control team for any invoice\/remittance queries.<\/p>\n

Your Account Manager is available for all other queries not related to day to day bookings ie Reporting requirements, changes to company profile, and will work with your nominated travel contact to proactively improve your travel experience.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

How do I contact Gray Dawes outside<\/h4>\n

normal working hours?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]Gray Dawes offer a 24 hour service. You simply call your Gray Dawes offline team any time of day and there is someone available to assist. We do recommend that this service is used outside the hours of 08:00 \u2013 18:00 Monday – Friday for urgent enquiries, or in an emergency, as the service is charged at an additional fee of \u00a325.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”title – Useful Stuff” module_id=”other” _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” custom_margin=”-6px|auto||auto||” custom_padding=”1px||0px|||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Other<\/h4>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

How can I change my booking<\/h4>\n

once confirmed?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]We would recommend that you contact your offline team to make any changes to bookings \u2013 as above, a call to this number any time of day or night will get you in touch with a member of the Gray Dawes Operations Team.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

How do I cancel an air ticket<\/h4>\n

or a hotel room?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]We would recommend that you contact your offline team to cancel any bookings \u2013 as above, a call to this number any time of day or night will get you in touch with a member of the Gray Dawes Operations Team. The team will be able to confirm any cancellation fees or whether a change to the booking might be more cost effective.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

Is there a booking app?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Yes! Simply search for Atriis Mobile<\/strong> on either the App Store or the Google Play Store and use your usual log in details. You can manage your bookings on the move, and even make new reservations. If you want to learn more about our mobile booking app then click here<\/a>.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

Can I book ancillary services i.e. car<\/h4>\n

parking and transfers?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]Yes! \u2013 You can book flights, hotels, rail, car hire, transfers and UK airport car parking easily through Your Trip. If you require anything else, please contact your Gray Dawes offline team.<\/span>
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ admin_label=”How to Conduct a RFP” _builder_version=”4.16″ _module_preset=”default” background_color=”#f7f7f7″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title” _builder_version=”4.16″ _module_preset=”default” custom_margin=”44px|15px||15px|false|true” global_colors_info=”{}”]<\/p>\n

How can I be sure I am getting<\/h4>\n

the best prices?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”5%|15px|5%|15px|true|true” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

YourTrip<\/a> is an aggregated tool which pulls in content from many sources, giving you the confidence that you\u2019re getting the best possible prices. For flights we have negotiated airfares, content direct from airline websites, traditional airfares and access to all \u2018no frills\u2019 airlines. To access the lowest hotel rates there is content from recognised travel retailing sites such as Booking.com and Expedia as well as pricing directly from the hotels. Your Trip also includes rates from a large selection of car hire companies, rail operators and ground operators. All easily accessible in one site.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”——-” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||0px|||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

BACK TO TOP<\/strong><\/a><\/p>\n

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LET’S TALK<\/span><\/h3>\n

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