{"id":301574,"date":"2025-10-16T09:17:10","date_gmt":"2025-10-16T08:17:10","guid":{"rendered":"https:\/\/www.gdg.travel\/?post_type=project&p=301574"},"modified":"2026-06-05T12:35:33","modified_gmt":"2026-06-05T11:35:33","slug":"leisure-travel-operations-supervisor","status":"publish","type":"project","link":"https:\/\/www.gdg.travel\/en-us\/project\/leisure-travel-operations-supervisor\/","title":{"rendered":"Leisure Travel Operations Supervisor"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”SECTION – Header” _builder_version=”4.27.4″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(41,59,69,0.7) 0%|#293b45 99%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2025\/10\/Job-1-1-scaled.jpg” custom_padding=”100px||100px|||” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_2,1_4″ admin_label=”ROW – Header” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”HEADER – Job Title” _builder_version=”4.27.4″ _module_preset=”_initial” header_2_font=”Belleza||||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”62px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”||10px||false|false” header_2_font_size_tablet=”32px” header_2_font_size_phone=”42px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Application Support Specialist<\/h2>\n

[\/et_pb_text][et_pb_text admin_label=”BODY – Job Description” _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

We are seeking a motivated and experienced Leisure Travel Operations Supervisor to lead our team of Leisure Travel Agents in our Coral Gables office. This supervisory role is key to supporting both day-to-day operations and long-term growth of the leisure travel business. This role will lead by example to develop strong multi-level relationships throughout the organization. The ideal candidate is bilingual, proficient in Sabre GDS, has Travel Agency experience and is enthusiastic about collaborating with sales and marketing to enhance service offerings and client satisfaction.\u00a0<\/span><\/span><\/strong><\/p>\n

[\/et_pb_text][et_pb_button button_url=”#overview” button_text=”Learn More” button_alignment=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”40px||||false|false” custom_padding=”15px||15px||false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Job Overview” module_id=”overview” _builder_version=”4.27.4″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”ROW – Job Overview” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||900″ icon_width=”50px” admin_label=”ICON” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text admin_label=”Location” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Location<\/h3>\n

[\/et_pb_text][et_pb_text admin_label=”Location” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

USA<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”}||divi||400″ icon_width=”50px” admin_label=”ICON” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text admin_label=”Employment Type” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Employment Type<\/h3>\n

[\/et_pb_text][et_pb_text admin_label=”Employment Type” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Full time<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||divi||400″ icon_width=”50px” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text admin_label=”Department” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Department<\/h3>\n

[\/et_pb_text][et_pb_text admin_label=”Department” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Leisure Operations<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”ROW – Job Overview” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||900″ icon_width=”50px” admin_label=”ICON” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text admin_label=”Work Location” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Work Location<\/h3>\n

[\/et_pb_text][et_pb_text admin_label=”Work Location” _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

On-site in our Miami office<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||divi||400″ icon_width=”50px” admin_label=”ICON” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text admin_label=”Experience Level” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Experience Level<\/h3>\n

[\/et_pb_text][et_pb_text admin_label=”Experience Level” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

3+ years<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”#responsibilities” button_text=”Key Responsibilities” button_alignment=”center” admin_label=”BUTTON – Responsibilities” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”60px||||false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Responsibilities” _builder_version=”4.27.4″ _module_preset=”default” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2025\/08\/Dark-Blue-Texture-Background-1.jpg” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ admin_label=”ROW – Responsibilities” module_id=”responsibilities” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”rgba(0,0,0,0.15)” custom_padding=”20px|20px|20px|20px|false|false” global_colors_info=”{}”][et_pb_text admin_label=”HEADER – Responsibilities ” _builder_version=”4.27.4″ _module_preset=”default” header_2_text_color=”#FFFFFF” header_2_font_size=”40px” header_2_font_size_tablet=”40px” header_2_font_size_phone=”25px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Key Responsibilities<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#FFFFFF” admin_label=”DIVIDER” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||10px||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”BODY – Responsibilities ” _builder_version=”4.27.4″ _module_preset=”default” ul_font=”||||||||” ul_text_color=”#FFFFFF” custom_margin=”2%||0%||false|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”]<\/p>\n

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  • Supervise and mentor a team of Leisure and Group Travel Agents<\/li>\n
  • Support career growth through coaching and development<\/li>\n
  • Conduct annual performance reviews<\/li>\n
  • Oversee daily attendance, manage time clocks, and approve overtime & time off requests<\/li>\n
  • Maintain and update the team\u2019s time-off calendar<\/li>\n
  • Assist with reservations as needed<\/li>\n
  • Monitor and manage shared email inboxes to ensure timely responses<\/li>\n
  • Provide support in ticketing and Q monitoring using Sabre GDS when necessary<\/li>\n
  • Ensure compliance with internal processes and quality standards<\/li>\n
  • Coordinate with HR to ensure accurate commission reporting and payments for agents<\/li>\n
  • Liaise with finance on commission reports and ensure timely submissions<\/li>\n<\/ul>\n

    [\/et_pb_text][et_pb_button button_url=”#skills” button_text=”Skills & Requirements” admin_label=”BUTTON – Skills & Requirements” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”15px||15px|15px|false|false” button_text_size_tablet=”” button_text_size_phone=”17px” button_text_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Skills & Requirements” _builder_version=”4.27.4″ _module_preset=”default” background_enable_image=”off” background_size=”initial” background_position=”bottom_right” background_horizontal_offset=”-9%” background_vertical_offset=”0%” collapsed=”on” global_colors_info=”{}”][et_pb_row admin_label=”ROW – Skills & Requirements” module_id=”skills” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”3px||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”HEADER – SKills Requirements” _builder_version=”4.27.4″ _module_preset=”default” header_2_font_size=”40px” custom_margin=”3.6%||3.6%||true|false” header_2_font_size_tablet=”40px” header_2_font_size_phone=”27px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

    Skills & Requirements<\/h2>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ admin_label=”ROW – Skills & Requirements Toggle” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Experience” open_toggle_text_color=”#5B8CB1″ icon_color=”#5B8CB1″ toggle_icon=”||divi||400″ admin_label=”TOGGLE – Experience” _builder_version=”4.27.4″ _module_preset=”default” title_font_size=”20px” closed_title_font_size=”18px” body_ul_font_size=”16px” global_colors_info=”{}”]<\/p>\n

      \n
    • Proven experience in a supervisory or team lead role within the travel industry<\/li>\n
    • Strong organizational and time management skills<\/li>\n<\/ul>\n

      [\/et_pb_toggle][et_pb_toggle title=”Attitude & Aptitude” open_toggle_text_color=”#5B8CB1″ icon_color=”#5B8CB1″ toggle_icon=”||divi||400″ admin_label=”TOGGLE – Attitude” _builder_version=”4.27.4″ _module_preset=”default” title_font_size=”20px” closed_title_font_size=”18px” body_ul_font_size=”16px” global_colors_info=”{}”]<\/p>\n

        \n
      • Strong verbal and written communication skills<\/li>\n<\/ul>\n

        [\/et_pb_toggle][et_pb_toggle title=”Qualities” open_toggle_text_color=”#5B8CB1″ icon_color=”#5B8CB1″ toggle_icon=”||divi||400″ admin_label=”TOGGLE – Qualities” _builder_version=”4.27.4″ _module_preset=”default” title_font_size=”20px” closed_title_font_size=”18px” body_ul_font_size=”16px” global_colors_info=”{}”]<\/p>\n

          \n
        • Confidence<\/li>\n
        • Proactive<\/li>\n
        • Team Player<\/li>\n
        • Ability to multi-task<\/li>\n
        • Adaptable<\/li>\n
        • Remain calm under pressure<\/li>\n<\/ul>\n

          [\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Skills & Knowledge” open_toggle_text_color=”#5B8CB1″ icon_color=”#5B8CB1″ toggle_icon=”||divi||400″ admin_label=”TOGGLE – Skills” _builder_version=”4.27.4″ _module_preset=”default” title_font_size=”20px” closed_title_font_size=”18px” body_ul_font_size=”16px” global_colors_info=”{}”]<\/p>\n

            \n
          • Proficiency in Sabre GDS<\/li>\n
          • Strong organizational and problem solving skills<\/li>\n
          • Ability to work in a fast paced environment<\/li>\n<\/ul>\n

            [\/et_pb_toggle][et_pb_toggle title=”Other Requirements” open_toggle_text_color=”#5B8CB1″ icon_color=”#5B8CB1″ toggle_icon=”P||divi||400″ admin_label=”TOGGLE – Other” _builder_version=”4.27.4″ _module_preset=”default” title_font_size=”20px” closed_title_font_size=”18px” body_ul_font_size=”16px” global_colors_info=”{}”]<\/p>\n

              \n
            • Bilingual (English & Spanish)<\/li>\n
            • Passion for leisure travel and customer service excellence<\/li>\n<\/ul>\n

              [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Accountabilities” _builder_version=”4.27.4″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(0,0,0,0.7) 0%|rgba(0,0,0,0.7) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2025\/08\/Osaka-City-WEB.jpg” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ admin_label=”ROW – Accountabilities” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”rgba(0,0,0,0.15)” custom_padding=”20px|20px|20px|20px|false|false” global_colors_info=”{}”][et_pb_text admin_label=”HEADER – Accountabilities” _builder_version=”4.27.4″ _module_preset=”default” header_2_text_color=”#FFFFFF” header_2_font_size=”40px” header_2_font_size_tablet=”40px” header_2_font_size_phone=”26px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

              Other Accountabilities<\/h2>\n

              [\/et_pb_text][et_pb_divider color=”#FFFFFF” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||10px||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”BODY – Accountabilities” _builder_version=”4.27.4″ _module_preset=”default” ul_font=”||||||||” ul_text_color=”#FFFFFF” custom_margin=”2%||0%||false|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”]<\/p>\n

                \n
              • Work as a team player and always deliver the best possible service.<\/li>\n
              • Adhere to all relevant policies, operating procedures and standards at all times.<\/li>\n
              • Attend staff meetings and training sessions as required.<\/li>\n
              • Always work with due care and attention to ensure the personal safety of yourself and others.<\/li>\n
              • Carry out any other role or task that is commensurate with the spirit and purpose of this job description.<\/li>\n<\/ul>\n

                [\/et_pb_text][et_pb_button button_url=”#apply” button_text=”Apply Now” admin_label=”BUTTON – Apply Now” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”15px||15px|15px|false|false” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Apply Now” _builder_version=”4.27.4″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_row admin_label=”ROW – Apply Now” module_id=”skills” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”BODY – Apply Now” module_id=”apply” _builder_version=”4.27.4″ _module_preset=”default” header_2_font_size=”40px” custom_margin=”3.6%||0%||false|false” header_2_font_size_tablet=”40px” header_2_font_size_phone=”26px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

                Apply Now<\/h2>\n

                [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”ROW – Application Form” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][wpforms_selector form_id=”298846″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/wpforms_selector][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Contact Us Form” module_id=”lets-talk” _builder_version=”4.27.4″ use_background_color_gradient=”on” background_color_gradient_direction=”119deg” background_color_gradient_stops=”rgba(10,10,10,0.52) 1%|rgba(10,10,10,0.61) 95%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”#6d6e71″ background_color_gradient_start_position=”41%” background_color_gradient_end=”#414042″ background_color_gradient_end_position=”56%” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/10\/Gray-Dawes-Travel-Buildings-Rectangle.jpg” parallax=”on” width_tablet=”” width_phone=”” width_last_edited=”on|desktop” custom_margin=”0px||0px||false|false” custom_padding=”0px||32px|0|false|false” border_width_left=”0vw” border_color_left=”#e0e0e0″ global_module=”296067″ saved_tabs=”all” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ admin_label=”ROW – Contact Us Form” module_class=” et_pb_row_fullwidth” _builder_version=”4.27.4″ width=”89%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|desktop” max_width=”89%” max_width_tablet=”80%” max_width_phone=”100vw” max_width_last_edited=”on|desktop” custom_padding=”0px|45px|0px|45px|true|true” z_index_tablet=”500″ border_style_all=”none” make_fullwidth=”on” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ use_background_color_gradient=”on” background_color_gradient_direction=”150deg” background_color_gradient_stops=”rgba(91,140,177,0.34) 97%|rgba(65,64,66,0) 97%” background_color_gradient_start=”rgba(91,140,177,0.34)” background_color_gradient_start_position=”90%” background_color_gradient_end=”rgba(65,64,66,0)” background_color_gradient_end_position=”90%” custom_padding=”10%|3%|12%|3%” custom_padding_last_edited=”off|” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”CALL US” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” image_icon_width=”28px” admin_label=”BLURB – Call Us” _builder_version=”4.27.4″ header_level=”h5″ header_font=”|500|||||||” body_text_color=”#ffffff” background_layout=”dark” animation_direction=”left” animation_delay=”100ms” animation_intensity_zoom=”12%” z_index_tablet=”500″ icon_font_size=”28px” global_colors_info=”{}”](800) 544-1222<\/span>[\/et_pb_blurb][et_pb_divider divider_weight=”0″ _builder_version=”4.16″ height=”5px” z_index_tablet=”500″ global_colors_info=”{}”][\/et_pb_divider][et_pb_blurb title=”EMAIL US” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” image_icon_width=”28px” admin_label=”BLURB – Email Us” _builder_version=”4.27.4″ header_level=”h5″ header_font=”|500|||||||” header_line_height=”1.2em” body_text_color=”#FFFFFF” background_layout=”dark” animation_direction=”left” animation_delay=”200ms” animation_intensity_zoom=”12%” z_index_tablet=”500″ icon_font_size=”28px” global_colors_info=”{}”]<\/p>\n

                info@gdg.travel<\/span><\/p>\n

                [\/et_pb_blurb][et_pb_divider divider_weight=”0″ _builder_version=”4.16″ height=”5px” z_index_tablet=”500″ global_colors_info=”{}”][\/et_pb_divider][et_pb_blurb title=”ALWAYS HERE” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” image_icon_width=”28px” admin_label=”BLURB – Always Here” _builder_version=”4.27.4″ header_level=”h5″ header_font=”|500|||||||” background_layout=”dark” animation_direction=”left” animation_delay=”300ms” animation_intensity_zoom=”12%” z_index_tablet=”500″ icon_font_size=”28px” global_colors_info=”{}”]<\/p>\n

                Mon – Sun, <\/strong>24 hours a day<\/span><\/p>\n

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                LET’S TALK<\/span><\/h3>\n

                Fill in the form below and we’ll get back to you as soon as we can.<\/span><\/p>\n

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                Application Support SpecialistWe are seeking a motivated and experienced Leisure Travel Operations Supervisor to lead our team of Leisure Travel Agents in our Coral Gables office. This supervisory role is key to supporting both day-to-day operations and long-term growth of the leisure travel business. 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