Our own head of Gray Dawes Consulting<\/a>, Aman Pourkarimi, has studied the report (so you don\u2019t have to) and below presents the key takeaways, along with his own recommendations for UK businesses.<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ admin_label=”buttons” _builder_version=”4.9.10″ _module_preset=”default” collapsed=”on”][et_pb_column type=”1_2″ _builder_version=”4.9.10″ _module_preset=”default”][et_pb_button button_url=”\/wp-content\/uploads\/2021\/08\/PhocusWire-WhitePaper.pdf” url_new_window=”on” button_text=”download the white paper ” button_alignment=”center” admin_label=”button – PhocusWire report download” _builder_version=”4.9.10″ _module_preset=”default” button_text_color=”#FFFFFF” button_bg_color=”#5B8CB1″ button_border_radius=”10px” button_icon=”%%72%%” button_icon_color=”#FFFFFF” animation_direction=”left” button_bg_color__hover_enabled=”on|desktop”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.9.10″ _module_preset=”default”][et_pb_button button_url=”#highlights” button_text=”read our highlights summary” button_alignment=”center” admin_label=”button – highlights” _builder_version=”4.9.10″ _module_preset=”default” button_text_color=”#FFFFFF” button_bg_color=”#5B8CB1″ button_border_radius=”10px” button_icon=”%%171%%” button_icon_color=”#FFFFFF” animation_direction=”right” button_bg_color__hover_enabled=”on|desktop”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Travel App – promo banner” _builder_version=”4.9.10″ background_color=”#414042″ background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2021\/08\/YourTrip-app-promo.jpg” parallax=”on” custom_padding=”50px||||false|false” z_index_tablet=”500″ saved_tabs=”all” locked=”off” collapsed=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.0.6″ custom_margin=”27px|auto||auto||” custom_padding=”0px||0px|||” collapsed=”on”][et_pb_column type=”1_2″ _builder_version=”4.0.6″][et_pb_text admin_label=”YourTrip App” _builder_version=”4.9.10″ custom_margin_tablet=”” custom_margin_phone=”5%||0%||false|false” custom_margin_last_edited=”on|phone”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.0.6″][et_pb_text admin_label=”text” _builder_version=”4.9.10″ custom_margin_tablet=”” custom_margin_phone=”0%||0%||true|false” custom_margin_last_edited=”on|phone”]<\/p>\n [\/et_pb_text][et_pb_button button_url=”\/business-travel-apps\/” url_new_window=”on” button_text=”show me” admin_label=”button: YourTrip app” _builder_version=”4.9.10″ _module_preset=”default” button_icon=”%%51%%” button_icon_color=”#FFFFFF”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”content” module_id=”highlights” _builder_version=”4.9.10″ custom_padding=”75px|0px|0px|0px|false|false” border_color_all=”rgba(255,186,96,0.6)” border_width_right=”8vw” border_color_right=”#5b8cb1″ collapsed=”on”][et_pb_row admin_label=”article summary” _builder_version=”4.9.10″ collapsed=”on” custom_margin=”-28px|auto||auto||” custom_padding=”0px|||||”][et_pb_column type=”4_4″ _builder_version=”4.4.2″][et_pb_text admin_label=”Intro” _builder_version=”4.9.10″ custom_margin=”0.3%||0.3%||true|false” custom_padding=”27px|||||”]<\/p>\n As the pandemic recovery continues and companies return to travel, many businesses are seizing the opportunity to modernize their corporate travel management technology. But while a sophisticated and secure tech stack is essential, technology alone isn\u2019t enough.\u00a0<\/span><\/strong><\/p>\n When planning for the next phase of corporate travel, businesses need to understand their travel program\u2019s objectives and\u2014in order to meet them\u2014seek out technology built from the ground up, with a sense of purpose baked in. When intention drives the creation of every technical feature, businesses can unlock the full potential of corporate travel management technology and have the best chance of success.<\/p>\n An effective technology solution will be meticulously designed to help clients and end users achieve key goals, such as business efficiency and cost savings; employee safety, productivity and happiness; and environmental awareness and protection. In the post-COVID world, these goals will be even more urgent\u2014and technology focused on meeting these goals is a crucial part of the puzzle.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ admin_label=”trends” _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”31px|||||” collapsed=”on”][et_pb_column type=”1_4″ _builder_version=”4.8.2″ _module_preset=”default”][et_pb_text admin_label=”Trends” _builder_version=”4.9.10″ _module_preset=”default” header_2_font_size=”24px”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.8.2″ _module_preset=”default”][et_pb_text admin_label=”text” _builder_version=”4.9.10″ _module_preset=”default” header_2_font_size=”20px” custom_margin=”2%||2%||true|false”]<\/p>\n The corporate travel market in 2020 saw deeper contraction compared to the overall travel market, with gross bookings dropping 71% to $39 billion.<\/p>\n Corporate travel gross bookings are projected to reach $121 billion by 2024, representing 91% of the market\u2019s 2019 value.<\/p>\n But as businesses seek to control costs and meet duty of care responsibilities, they will rely on digital tools to help, by pushing travellers toward in-policy channels.<\/p>\n An effective technology solution will be meticulously designed to help clients and end users achieve key goals, such as business efficiency and cost savings; employee safety, productivity and happiness; and environmental awareness and protection.<\/p>\n The dynamics of the recovery period will accelerate the shift online.<\/p>\n In 2020, the ratio of online bookings to offline bookings mirrored 2019, at 80% online and 20% offline. Through 2021 and 2022, however, online bookings are expected to grow to 83% and 84% of overall bookings respectively. That ratio improves to 85% by 2023.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ admin_label=”duty of care ” _builder_version=”4.9.10″ _module_preset=”default” collapsed=”on”][et_pb_column type=”1_4″ _builder_version=”4.8.2″ _module_preset=”default”][et_pb_text admin_label=”Duty of Care” _builder_version=”4.9.10″ _module_preset=”default” header_2_font_size=”24px”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.8.2″ _module_preset=”default”][et_pb_text admin_label=”text” _builder_version=”4.9.10″ _module_preset=”default” header_2_font_size=”20px” custom_margin=”2%||2%||true|false”]<\/p>\n More than six in 10 travel managers indicated a vaccine is necessary for business travel to resume (see table). But there is also increased focus on contactless technology and corporate responsibility to keep travelers safe. While just 13% said the ability to track travellers at all times is a prerequisite for a return to business travel.<\/p>\n Vaccines are most important for business travel to resume<\/p>\n<\/blockquote>\n A technology feature like destination blocking, for example, allows companies to respond to changing conditions and adjust policy in real time.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ admin_label=”policy compliance” _builder_version=”4.9.10″ _module_preset=”default” collapsed=”on”][et_pb_column type=”1_4″ _builder_version=”4.8.2″ _module_preset=”default”][et_pb_text admin_label=”Policy Compliance” _builder_version=”4.9.10″ _module_preset=”default” header_2_font_size=”24px”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.8.2″ _module_preset=”default”][et_pb_text admin_label=”text” _builder_version=”4.9.10″ _module_preset=”default” header_2_font_size=”20px” custom_margin=”2%||2%||true|false”]<\/p>\n Yet compliance remains a key challenge for many corporate travel programs. Only three in 10 corporate travel managers report a compliance rate over 90% for air, car and hotel, respectively (see Figure 4). But many others struggle to get compliance above 30%, especially for hotel and car rental bookings. Roughly three in 10 companies have compliance below 30% for hotel and car rental bookings, with four in 10 reporting the same low compliance for air.<\/p>\n Compliance remains a challenge<\/p>\n<\/blockquote>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ admin_label=”expense management” _builder_version=”4.9.10″ _module_preset=”default” collapsed=”on”][et_pb_column type=”1_4″ _builder_version=”4.8.2″ _module_preset=”default”][et_pb_text admin_label=”Expense Management” _builder_version=”4.9.10″ _module_preset=”default” header_2_font_size=”24px”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.8.2″ _module_preset=”default”][et_pb_text admin_label=”text” _builder_version=”4.9.10″ _module_preset=”default” header_2_font_size=”20px” custom_margin=”2%||2%||true|false”]<\/p>\n Expense management systems are the most commonly used strategy for driving compliance (see table). Four in 10 companies penalize travellers for not using the mandated expense management tool, while three in 10 enact penalties for booking outside of the preferred channel.<\/p>\n <\/p>\n Expense Management systems have a higher likelihood of being used for driving compliance<\/p>\n<\/blockquote>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ admin_label=”priorities” _builder_version=”4.9.10″ _module_preset=”default” collapsed=”on”][et_pb_column type=”1_4″ _builder_version=”4.8.2″ _module_preset=”default”][et_pb_text admin_label=”Priorities” _builder_version=”4.9.10″ _module_preset=”default” header_2_font_size=”24px”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.8.2″ _module_preset=”default”][et_pb_text admin_label=”text” _builder_version=”4.9.10″ _module_preset=”default” header_2_font_size=”20px” custom_margin=”2%||2%||true|false”]<\/p>\n While vaccines and traveler safety are prerequisites for recovery, the top strategic priority for managed travel programs is increasing cost savings (see table).<\/p>\n For many companies, budgets remain tight, and travel managers are focused on saving money and proving their program\u2019s effectiveness. Half of travel managers ited cost savings as being among the top three priorities for their company\u2019s managed travel programme. These goals are often present from year to year, but the recovery period is shrinking the margin of error and putting increased pressure on travel managers to deliver.<\/p>\n Cost Control remains a top strategic priority for Travel Managers<\/p>\n<\/blockquote>\n Focus on cost savings is also evident in corporate travel programs\u2019 technology wish lists (see table). A desire to automate trip-related expense capture is the top priority for technology investment, with 45% of corporate travel managers including it among their top three tech goals. here is a growing understanding that incentivising travellers\u2019 behaviour is beneficial in boosting their satisfaction and driving compliance; one third of travel managers want to introduce a reward\/incentive program for compliance.<\/p>\n Technology Outlook<\/p>\n<\/blockquote>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Gray Dawes Consulting promo module” _builder_version=”4.9.10″ background_color=”#dee2e8″ custom_padding=”3px|0px|0px|0px|false|false” border_color_all=”rgba(255,186,96,0.6)” border_width_right=”8vw” border_color_right=”#5b8cb1″ global_module=”9907″ collapsed=”on”][et_pb_row column_structure=”1_2,1_2″ admin_label=”Outro & CTA” _builder_version=”4.6.1″ custom_padding=”55px|0px|55px|0px|true|false” use_custom_width=”on” collapsed=”on”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2020\/11\/GD_CONSULTING_logo_00-300×222.png” alt=”Gray Dawes Consulting logo” title_text=”GD_CONSULTING_logo_00″ url=”\/consulting\/” url_new_window=”on” align=”center” admin_label=”image – CONSULTING logo” _builder_version=”4.8.2″ _module_preset=”default” width=”85%”][\/et_pb_image][et_pb_divider show_divider=”off” _builder_version=”4.8.2″ _module_preset=”default”][\/et_pb_divider][et_pb_button button_url=”https:\/\/consulting.gdg.travel” url_new_window=”on” button_text=”visit Gray Dawes Consulting” button_alignment=”center” admin_label=”button – visit GD Consulting website” _builder_version=”4.8.2″ _module_preset=”default” button_bg_color=”#ee7232″ button_border_radius=”8px” button_icon=”%%103%%” button_icon_color=”#ffffff” animation_style=”flip”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.8.2″]<\/p>\n Gray Dawes Consulting<\/strong><\/a><\/span> is an impartial, in-house team of experienced travel data experts who combine 90 years\u2019 experience, market-leading tools and analytics to drive corporate travel booking efficiencies, cost savings and traveller satisfaction.<\/p>\n Adopting a tried and tested methodology of 28 Key Performance Indicators, the work of Consulting Manager, Aman Pourkarimi, and his team typically saves clients an average of 22% on their annual business travel spend. We are the first travel management company to offer a unique service which specialises in the SME \/ Mid Market space.<\/p>\n For a free consultation and to discuss your own travel policy planning, please get in touch.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”back button” _builder_version=”4.4.2″ custom_padding=”30px|0px|75px|0px|false|false” border_color_all=”rgba(255,186,96,0.6)” border_width_right=”8vw” border_color_right=”#5b8cb1″ collapsed=”on”][et_pb_row column_structure=”2_5,3_5″ admin_label=”CTA” _builder_version=”4.4.2″ custom_margin=”2px|auto||auto|false|false” custom_padding=”90px|0px|90px|0px|true|false” use_custom_width=”on” global_module=”8310″ collapsed=”on”][et_pb_column type=”2_5″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2020\/06\/Traveller-Toolkit-Original-Image.jpg” url=”http:\/\/toolkit.gdg.travel” _builder_version=”4.4.2″][\/et_pb_image][et_pb_button button_url=”http:\/\/toolkit.gdg.travel” url_new_window=”on” button_text=”visit the TRAVELLER TOOLKIT” button_alignment=”center” admin_label=”button: Traveller Toolkit” _builder_version=”4.4.2″ button_icon=”%%126%%” button_icon_color=”#ffffff”][\/et_pb_button][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”text CTA” _builder_version=”4.4.2″]<\/p>\n To help you navigate the changes of business travel, we\u2019ve created the brand-new Traveller Toolkit<\/strong><\/a>. This invaluable online resource is packed full of easy-to-use guides and checklists for every stage of every journey. We detail exactly what you need to know and do before, during and after your trip.<\/p>\n You\u2019ll also find innovative and interactive virtual trips<\/a><\/strong>, which walk you through each step of\u00a0 being at the airport, on the train and in the hotel. You can even check the travel restrictions and health status of your destination with our comprehensive COVID-19 Country Tracker, updated five times daily to ensure you have the very latest information to help keep you and your travellers safe.<\/p>\n Travel is changing. With common sense and a good TMC behind you, travellers can have the confidence to once again take to the skies. It\u2019ll soon be back business<\/em> as (un)usual.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”back button” _builder_version=”4.0.6″ custom_padding=”55px|0px|55px|0px|true|false” use_custom_width=”on” collapsed=”off”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_divider _builder_version=”4.0.6″][\/et_pb_divider][et_pb_button button_url=”\/back-to-business\/” button_text=”back to business… travel” button_alignment=”center” admin_label=”button: back to business… travel” _builder_version=”4.4.2″ button_icon=”%%23%%” button_icon_color=”#ffffff” button_icon_placement=”left”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Footer” _builder_version=”4.4.2″ background_color=”#414042″ background_color_gradient_direction=”90deg” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/11\/Train-Doors-Open-Start-Your-Journey.jpg” parallax=”on” custom_padding=”0px|0px|0px|0px|false|false” z_index_tablet=”500″ saved_tabs=”all” collapsed=”on”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” admin_label=”Footer Row” module_id=”footer” module_class=” et_pb_row_fullwidth” _builder_version=”4.0.6″ background_enable_image=”off” width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” custom_margin=”|||” custom_padding=”0|0px|0|0px|false|false” animation_style=”fade” animation_duration=”1800ms” z_index_tablet=”500″ make_fullwidth=”on”][et_pb_column type=”1_2″ _builder_version=”4.0.6″ background_color=”rgba(65,64,66,0.75)” custom_padding=”100px|10%|100px|10%” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|phone” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.4.2″ header_2_font=”|||on|||||” z_index_tablet=”500″ locked=”off”]START YOUR NEW\u00a0<\/span><\/p>\n [\/et_pb_text][et_pb_text admin_label=”Texts” _builder_version=”3.27.4″ header_font=”|||on|” header_4_font=”|||on|||||” z_index_tablet=”500″ locked=”off”]<\/p>\n 24 hours a day, 7 Days a week!<\/span><\/p>\n <\/p>\n [\/et_pb_text][et_pb_button button_url=”\/contact-us” button_text=”GET IN TOUCH” module_id=”get_in_touch_button_footer” _builder_version=”4.0.6″ transform_scale=”98%|98%” transform_translate=”-1px|8px” z_index_tablet=”500″ button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”on” button_border_color__hover=”#6D6E71″ button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”on” button_border_radius__hover=”0px” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0px” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#6D6E71″ button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.0.6″ background_color=”#414042″ custom_padding=”100px|10%|100px|10%” custom_padding__hover=”|||”][et_pb_blurb title=”HEAD OFFICE” use_icon=”on” font_icon=”%%249%%” icon_placement=”left” use_icon_font_size=”on” icon_font_size=”28px” _builder_version=”3.21.1″ header_level=”h5″ header_font=”|500|||||||” header_text_color=”#ffffff” header_font_size=”28px” header_line_height=”1.2em” body_text_color=”#5b8cb1″ animation_direction=”left” animation_intensity_zoom=”12%” z_index_tablet=”500″]27 Middleborough<\/span><\/p>\n Colchester, CO1 1TG<\/span><\/p>\n \u00a0<\/span>[\/et_pb_blurb][et_pb_blurb title=”CALL US” use_icon=”on” font_icon=”%%264%%” icon_placement=”left” use_icon_font_size=”on” icon_font_size=”28px” module_id=”call_us_phone_cta_footer” _builder_version=”4.0.6″ header_level=”h5″ header_font=”|500|||||||” header_text_color=”#ffffff” header_font_size=”28px” header_line_height=”1.2em” body_text_color=”#5b8cb1″ animation_direction=”left” animation_delay=”100ms” animation_intensity_zoom=”12%” z_index_tablet=”500″]0844 855 3700<\/span><\/a><\/p>\n <\/p>\nYOURTRIP APP<\/span><\/h2>\n
Discover the only business travel app you’ll ever need<\/span><\/h5>\n
Trends<\/h2>\n
Duty of Care<\/h2>\n
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Policy Compliance<\/h2>\n
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Expense Management<\/h2>\n
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Priorities<\/h2>\n
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JOURNEY NOW …\u00a0<\/span><\/h2>\n
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WE ARE ALWAYS AVAILABLE<\/span><\/h3>\n