[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.22″ global_colors_info=”{}”][et_pb_fullwidth_header title=”Savings initiative” subhead=”Important changes with a long term client” _builder_version=”4.11.2″ background_color=”#6d6e71″ use_background_color_gradient=”on” background_color_gradient_start=”rgba(109,110,113,0.28)” background_color_gradient_end=”rgba(109,110,113,0.32)” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2021\/03\/sme-image-1.jpg” z_index_tablet=”500″ global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Quote Section” _builder_version=”3.22″ custom_padding=”75px|0px|110px|0px|false|false” border_color_all=”rgba(255,186,96,0.6)” border_width_right=”8vw” border_color_right=”#5b8cb1″ global_colors_info=”{}”][et_pb_row column_structure=”3_4,1_4″ admin_label=”Quote Area” _builder_version=”3.25″ custom_padding=”55px|0px|55px|0px|true|false” use_custom_width=”on” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Author Name” _builder_version=”3.27.4″ text_text_color=”#ffba60″ text_letter_spacing=”4px” header_font=”||||||||” header_2_font=”||||||||” header_3_font=”||||||||” header_4_font=”||||||||” header_5_font=”||||||||” header_6_font=”||||||||” module_alignment=”center” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” animation_starting_opacity=”100%” inline_fonts=”Georgia” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.11.2″ text_font_size=”17px” text_letter_spacing=”1px” text_line_height=”1.8em” header_3_font=”||||||||” header_3_line_height=”1.6em” header_4_font=”||||||||” custom_margin=”|||” custom_padding=”|||30px” animation_style=”flip” animation_intensity_flip=”5%” animation_starting_opacity=”100%” border_color_all=”#313e47″ border_width_left=”10px” border_color_left=”#414042″ global_colors_info=”{}”]<\/p>\n
Gray Dawes has provided 91 (previously Investec Asset Management) with their full scope of travel services (corporate travel, meetings and events, VIP & Visa services) and have been in partnership with them for 20 years.<\/p>\n
We have built a strong joint partnership with the client in both their UK and South Africa operations. The contract has grown and evolved as Investec has expanded with Gray Dawes; sharing new ideas within our partnership to maximise the benefit and values of the business.<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Project Image Area” _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2021\/07\/travel-to-present.jpg” title_text=”travel-to-present” show_bottom_space=”off” force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.11.2″ custom_margin=”|||” custom_padding=”|||” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”2%” z_index_tablet=”500″ border_width_all=”30px” border_color_all=”#ffffff” box_shadow_style=”preset2″ box_shadow_horizontal=”0px” box_shadow_vertical=”15px” box_shadow_blur=”60px” box_shadow_color=”rgba(29,61,71,0.2)” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Project Analysis Section” _builder_version=”3.22″ custom_padding=”90px||2px||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ admin_label=”Project Analysis Area” _builder_version=”3.25″ custom_padding=”60px|0px|60px|0px|true|false” border_color_all=”rgba(51,51,51,0.12)” border_width_top=”1px” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.11.2″ header_font=”||||||||” header_3_line_height=”2em” header_4_font=”||||||||” header_5_font=”||||||||” header_6_font=”||||||||” animation_style=”fold” animation_direction=”left” animation_intensity_fold=”5%” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.11.2″ text_line_height=”2em” animation_style=”fade” global_colors_info=”{}”]<\/p>\n
We were recently challenged by the client to deliver a savings initiative for their travel management programme. Gray Dawes arranged a series of meetings with the client in order to detail the areas we could deliver costs savings. Such as a project of this nature, we made sure it became a joint venture to ensure the client was comfortable with any changes we were looking to explore.<\/p>\n
After working with Investec we managed to pinpoint an area where we could offer significant savings without impacting any service levels across their contract. We noticed that a lot of their long-haul flights were being booked in a relatively short timeframe before the flight date (240 flights booked between 1-20 days before travel).<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ admin_label=”Project Analysis Area” _builder_version=”3.25″ custom_padding=”60px|0px|60px|0px|true|false” border_color_all=”rgba(51,51,51,0.12)” border_width_top=”1px” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.11.2″ header_font=”||||||||” header_3_line_height=”2em” header_4_font=”||||||||” header_5_font=”||||||||” header_6_font=”||||||||” animation_style=”fold” animation_direction=”left” animation_intensity_fold=”5%” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.11.2″ text_line_height=”2em” animation_style=”fade” global_colors_info=”{}”]<\/p>\n
As part of the negotiated rates we had delivered to Investec’s travel programme, they would receive greater savings if they booked earlier in advance. We conducted a benchmarking exercise comparing their ‘last minute’ booked flights vs flights booked between 14-21 on their negotiated rates.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ admin_label=”Final Result Area” _builder_version=”3.25″ custom_padding=”60px|0px|60px|0px|true|false” border_color_all=”rgba(51,51,51,0.12)” border_width_top=”1px” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.11.2″ header_3_line_height=”2em” animation_style=”fold” animation_direction=”left” animation_intensity_fold=”5%” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.11.2″ text_font=”||||||||” text_line_height=”2em” header_font=”||||||||” animation_style=”fade” global_colors_info=”{}”]<\/p>\n
We embarked on a number of training session with Investec\u2019s key travel bookers showing live examples of their booking patterns, this included train the trainer sessions so that best practice could be shared across the organisation.<\/p>\n
This method enabled us to focus on reasons for late bookings, better diary management vs actually last minute travel which cannot be avoided in the business environment that Investec operate within. We are pleased to say we delivered a near on 50% saving
on long haul spend by putting focus on purchasing behaviour.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ admin_label=”Final Result Area” _builder_version=”3.25″ custom_padding=”60px|0px|60px|0px|true|false” border_color_all=”rgba(51,51,51,0.12)” border_width_top=”1px” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.11.2″ header_3_line_height=”2em” animation_style=”fold” animation_direction=”left” animation_intensity_fold=”5%” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.11.2″ text_font=”||||||||” text_line_height=”2em” header_font=”||||||||” animation_style=”fade” global_colors_info=”{}”]<\/p>\n
This has now resulted in the majority of all long haul tickets being purchased 14-21+ days with the biggest gain seen in 21+ window which truly helped in realising a yearly saving on long haul business class fares of over \u00a380k.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Practice Section” _builder_version=”3.22″ background_color=”#f7f7f7″ custom_padding=”90px||90px||true|false” border_color_all=”#e0e0e0″ border_width_left=”8vw” locked=”off” global_colors_info=”{}”][et_pb_row admin_label=”Practice Area” _builder_version=”3.25″ locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”3.27.4″ header_2_text_align=”center” header_2_font_size=”48px” header_2_line_height=”1.6em” custom_margin=”||10px|” custom_padding=”|||” animation_style=”fade” header_2_font_size_tablet=”40px” header_2_font_size_phone=”” header_2_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_divider show_divider=”off” _builder_version=”3.2″ max_width=”70px” module_alignment=”center” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” animation_starting_opacity=”100%” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”Practice Area” _builder_version=”3.25″ max_width=”1280px” use_custom_width=”on” custom_width_px=”1280px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/business-continuity-case-study\/” global_colors_info=”{}”]<\/p>\n
Stability was of vital importance to the success of this business, however from time to time incidents occurred\u00a0that were out of their control, find out how we were a safe pair of hands for them ..<\/span>.<\/span> <\/a>Learn More<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.11.2″ text_font=”||||||||” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/sustainable-travel-agenda\/” locked=”off” global_colors_info=”{}”]<\/p>\n EIC Climate – Kic are a recent example of a global client requiring total consolidating via the Atriis platform. They have 15 global locations and require billing …\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span>Learn More<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.11.2″ text_font=”||||||||” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_3_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/football-team-case-study\/” locked=”off” global_colors_info=”{}”]<\/p>\n Won in early 2019 and went live in June 2019 as part of a partnership with a USK based TMC to manage all the client’s UK an European based business travel …\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <\/span>Learn More<\/span><\/a><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”Practice Area” _builder_version=”3.25″ max_width=”1280px” use_custom_width=”on” custom_width_px=”1280px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/business-continuity-case-study\/” global_colors_info=”{}”]<\/p>\n Stability was of vital importance to the success of this business, however from time to time incidents occurred\u00a0that were out of their control, find out how we were a safe pair of hands for them ..<\/span>.<\/span> <\/a>Learn More<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/hotel-savings-case-study\/” locked=”off” global_colors_info=”{}”]<\/p>\n Our bespoke hotel booking systems and negotiated rate programme offer significant savings over well known, online and offline competitors. Explore these savings here …\u00a0 <\/span>Learn More<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_3_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/football-team-case-study\/” locked=”off” global_colors_info=”{}”]<\/p>\n The Club had diverse travel needs that varied from day to day business travel through to complex movements. Find out how we managed to go above and beyond for them … <\/span><\/a>Learn More<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”Practice Area” _builder_version=”3.25″ max_width=”1280px” use_custom_width=”on” custom_width_px=”1280px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/implementation-case-study\/” global_colors_info=”{}”]<\/p>\n JDX Consulting had no documented policy or defined process when it came to business travel. Find out how their decision to work with us ensured a seamless move to better travel … Learn More<\/span><\/span><\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/medical-services-case-study\/” locked=”off” global_colors_info=”{}”]<\/p>\n Our task was to move the management of travel to a centrally managed process through while effectively managing costs, supplying a robust and comprehensive round the clock service … Learn More<\/span><\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/online-cost-savings-case-study\/” locked=”off” global_colors_info=”{}”]<\/p>\n Maximising travel savings through increasing online adoption.\u00a0Gray Dawes identified opportunities for GAB Robins to make considerable savings by booking more online … Learn More<\/span><\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”Practice Area” _builder_version=”3.25″ max_width=”1280px” use_custom_width=”on” custom_width_px=”1280px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/red-bee-media-case-study\/” global_colors_info=”{}”]<\/p>\n Red Bee Media wanted to consolidate their travel spend through a single travel management in order to maintain control and gain complete visibility of their travel spend … Learn More<\/span><\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/risk-management-case-study\/” locked=”off” global_colors_info=”{}”]<\/p>\n On 22nd<\/sup> May 2017 Manchester became the subject of a co-ordinated terrorist attack which targeted a concert at Manchester Arena. Explore our processes which keep you safe … Learn More<\/span><\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/strategic-account-management-case-study\/” locked=”off” global_colors_info=”{}”]<\/p>\n Part of our Account Management service is to provide strategic ways in which cost savings can be identified and acted upon. We reviewed LEVC (manufacturers of the black cabs) spend … Learn More<\/span><\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”Practice Area” _builder_version=”3.25″ max_width=”1280px” use_custom_width=”on” custom_width_px=”1280px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/consulting\/” global_colors_info=”{}”]<\/p>\n Partnered with Gray Dawes Consulting to identify realistic improvements across entire programme and achieve adoption through impactful change management initiatives and reporting…\u00a0<\/span>Learn More<\/span><\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/wealth-management-case-study\/” locked=”off” global_colors_info=”{}”]<\/p>\n Our client has a diverse travel profile including overseas client visits, internal UK office travel as well as attending meetings and conferences. We maximised travel while maintaining spend … Learn More<\/span><\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/customer-service-case-study\/” locked=”off” global_colors_info=”{}”]<\/p>\n Recently a travel booker of one of our clients encountered numerous challenges with their current supplier when trying to arrange travel for a student. 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