{"id":279505,"date":"2023-08-07T09:47:19","date_gmt":"2023-08-07T08:47:19","guid":{"rendered":"https:\/\/www.gdg.travel\/blog\/what-it-takes-to-run-a-global-tmc\/"},"modified":"2025-05-12T15:21:50","modified_gmt":"2025-05-12T14:21:50","slug":"what-it-takes-to-run-a-global-tmc","status":"publish","type":"post","link":"https:\/\/www.gdg.travel\/en-au\/blog\/what-it-takes-to-run-a-global-tmc\/","title":{"rendered":"What it Takes to Run a Global TMC"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;Header: What it Takes &#8221; _builder_version=&#8221;4.21.0&#8243; background_enable_image=&#8221;off&#8221; background_position=&#8221;top_center&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;What Does it Take to Run a Global TMC?&#8221; subhead=&#8221;an honest interview with our CEO Suzanne Horner&#8221; admin_label=&#8221;HEADER &#8211; What it takes&#8221; _builder_version=&#8221;4.21.2&#8243; title_line_height=&#8221;1.7em&#8221; subhead_line_height=&#8221;1.3em&#8221; background_color=&#8221;#414042&#8243; background_image=&#8221;https:\/\/www.gdg.travel\/wp-content\/uploads\/2022\/08\/GDT-Suzanne_Horner.jpg&#8221; z_index_tablet=&#8221;500&#8243; global_colors_info=&#8221;{}&#8221; button_one_text__hover_enabled=&#8221;on|desktop&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;SECTION &#8211; Introduction&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;1px|||||&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;ROW &#8211; Introduction&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;HEADER &#8211; Introduction&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;5%||-6%||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>The Life of a CEO<\/h3>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;TEXT- Introduction&#8221; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;18px|||||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<blockquote>\n<ul style=\"padding: 0 0 0 1em;\">\n<li>What drives the CEO of a travel management company?<\/li>\n<li>How can you have a successful career in business travel?<\/li>\n<li>What might the future of the travel industry look like?<\/li>\n<\/ul>\n<\/blockquote>\n<p>Our CEO Suzanne Horner recently chatted to Paul Richer on the \u2018Parlez with Paul\u2019 webinar series from the Travel Technology Initiative (TTI). The candid interview took viewers on a journey through Suzanne\u2019s remarkable career, focusing on her rise through the travel industry ranks and the philosophies for success she defined along the way.[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|0px||29px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||120px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_image src=&#8221;https:\/\/www.gdg.travel\/wp-content\/uploads\/2018\/08\/tti-logo_LOGO.webp&#8221; alt=&#8221;TTI logo&#8221; title_text=&#8221;TTI logo&#8221; admin_label=&#8221;IMAGE &#8211; TTI&#8221; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;ROW &#8211; Introduction Continued&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-42px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;BODY &#8211; Introduction Continued&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;146.8px&#8221; custom_margin=&#8221;-0.2%||-0.2%||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Suzanne spoke openly about her formative roles in travel at Airtours and British Airways and how, in 2011, she joined Gray Dawes with the promise of generating a turnover of \u00a3100m in five years. It was a bold statement, but not without conviction. After just four years, Gray Dawes\u2019 turnover increased from \u00a328m to hit the \u00a3100m target.<\/p>\n<p><strong>But her ambition didn\u2019t stop there<\/strong>. As a self-confessed straight-talking businesswoman who likes to set tough goals and achieve them, Suzanne has steered Gray Dawes to an annual turnover of \u00a3250m and overseen the development of a new, global strategy which focuses on offering a service that \u2018follows the sun\u2019.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;SECTION &#8211; Watch the Video + Embed&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ededed&#8221; min_height=&#8221;383.4px&#8221; custom_padding=&#8221;12px||26px|||&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; admin_label=&#8221;ROW &#8211; Watch the Video + EmbedRow&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;HEADER &#8211; Catch Up&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_font_size=&#8221;47px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Watch Now<\/h1>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;BODY &#8211; Watch Interview&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Watch the interview to hear Suzanne\u2019s advice for aspiring leaders, her take on the future of AI-driven travel technology, and her insights into company growth after acquiring offices in Sydney, Melbourne, and Miami.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_video src=&#8221;https:\/\/www.youtube.com\/watch?v=143ASVklVlo&#8221; admin_label=&#8221;VIDEO &#8211; Video Embed&#8221; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;83%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;PROMO &#8211; Global Service&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(255,255,255,0.69)&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;rgba(0,0,0,0.53) 0%|rgba(10,10,10,0.17) 100%&#8221; background_color_gradient_start=&#8221;rgba(0,0,0,0.53)&#8221; background_color_gradient_end=&#8221;rgba(10,10,10,0.17)&#8221; background_image=&#8221;https:\/\/www.gdg.travel\/wp-content\/uploads\/2023\/07\/iStock-1447176711.jpg&#8221; background_blend=&#8221;overlay&#8221; min_height=&#8221;681.2px&#8221; custom_margin=&#8221;||-177px||false|false&#8221; custom_padding=&#8221;15px||0px|||&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; disabled_on=&#8221;on|on|on&#8221; disabled=&#8221;on&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; admin_label=&#8221;ROW &#8211; Global Service&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||12px|||&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;HEADER &#8211; Go Global with Gray Dawes&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Go Global with Gray Dawes<\/h3>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;BODY &#8211; Going Global&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; link_font=&#8221;|600|||||||&#8221; link_text_color=&#8221;#FFFFFF&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>At Gray Dawes, the \u2018out of hours\u2019 service model is a thing of the past. That&#8217;s because we&#8217;re <strong>ALWAYS ON<\/strong>, our core offices located in the UK, US and Australia allowing us to &#8216;follow the sun&#8217; and be there for our clients wherever they are and whenever they need us.<\/p>\n<p>Find out more about our <a href=\"https:\/\/www.gdg.travel\/en-au\/global\/\">global high touch, high tech service<\/a> delivered by experts who understand that what works in one country will not work in another.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/www.gdg.travel\/global\/&#8221; button_text=&#8221;Go Global with Gray Dawes&#8221; admin_label=&#8221;BUTTON &#8211; Go Global&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Travel Talks promo&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(255,255,255,0.69)&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;#000000 0%|rgba(255,255,255,0) 35%&#8221; background_color_gradient_start=&#8221;#000000&#8243; background_color_gradient_end=&#8221;rgba(255,255,255,0)&#8221; background_color_gradient_end_position=&#8221;35%&#8221; background_image=&#8221;https:\/\/www.gdg.travel\/wp-content\/uploads\/2022\/03\/Webinar-landing-page.jpg&#8221; background_blend=&#8221;overlay&#8221; custom_padding=&#8221;15px||0px|||&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||12px|||&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; background_layout=&#8221;dark&#8221; custom_padding=&#8221;||50px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #ffffff;\">TRAVEL TALKS<\/span><\/h2>\n<p style=\"text-align: left;\"><strong><span style=\"color: #ffffff;\">If you like webinars, then be sure to check out Travel Talks. It&#8217;s our very own webinar series in which we discuss all the latest business travel trends and topics.<\/span><\/strong><\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #ffffff;\">Each episode offers insight, how-to\u2019s and top tips on subjects such as building traveller confidence, implementing a sustainable travel policy, creating successful corporate travel programmes and more! It&#8217;s even available as podcast to listen to on the move.<\/span><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.gdg.travel\/wp-content\/uploads\/2022\/03\/Travel_Talks_logo.png&#8221; alt=&#8221;Travel Talks logo&#8221; title_text=&#8221;Travel_Talks_logo&#8221; url=&#8221;\/talks\/&#8221; url_new_window=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;95%&#8221; custom_margin=&#8221;||9px||false|false&#8221; custom_padding=&#8221;9px|0px|0px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_button button_url=&#8221;\/talks\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Let&#8217;s Talk&#8230;&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Blog Sign-Off (portfolio &#038; back button)&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#dbdbdb&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.17.6&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_module=&#8221;244251&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;title: RELATED ARTICLES&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0%||5%||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Related Articles<\/h3>\n<p>[\/et_pb_text][et_pb_blog fullwidth=&#8221;off&#8221; posts_number=&#8221;3&#8243; include_categories=&#8221;current&#8221; use_manual_excerpt=&#8221;off&#8221; show_author=&#8221;off&#8221; show_categories=&#8221;off&#8221; show_excerpt=&#8221;off&#8221; admin_label=&#8221;Blog posts grid &#8211; same category&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; header_font_size=&#8221;20px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blog][et_pb_button button_url=&#8221;\/blog&#8221; button_text=&#8221;back to blog&#8221; button_alignment=&#8221;center&#8221; admin_label=&#8221;button &#8211; BACK TO BLOG&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; button_icon=&#8221;&#x34;||divi||400&#8243; button_icon_color=&#8221;#FFFFFF&#8221; button_icon_placement=&#8221;left&#8221; animation_style=&#8221;none&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our CEO Suzanne Horner recently chatted to Paul Richer on the \u2018Parlez with Paul\u2019 webinar series from the Travel Technology Initiative (TTI). The candid interview took viewers on a journey through Suzanne\u2019s remarkable career, focusing on her rise through the travel industry ranks and the philosophies for success she defined along the way.<\/p>\n","protected":false},"author":15,"featured_media":267639,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[240,216,241],"tags":[],"class_list":["post-279505","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-australia-en-au","category-gray-dawes-news-en-au","category-usa-en-au"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What it Takes to Run a Global TMC - Gray Dawes Travel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gdg.travel\/en-au\/blog\/what-it-takes-to-run-a-global-tmc\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What it Takes to Run a Global TMC - Gray Dawes Travel\" \/>\n<meta property=\"og:description\" content=\"Our CEO Suzanne Horner recently chatted to Paul Richer on the \u2018Parlez with Paul\u2019 webinar series from the Travel Technology Initiative (TTI). 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