[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Header: Innovation Hub” _builder_version=”4.20.0″ background_enable_image=”off” background_position=”top_center” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_fullwidth_header title=”Tales from the Innovation Hub ” subhead=”From Matt Lambert, Head of Product at Gray Dawes” admin_label=”HEADER – Innovation Hub Title” _builder_version=”4.20.0″ title_line_height=”1.7em” subhead_line_height=”1.3em” background_color=”#414042″ background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2020\/02\/PHOTO-Innovation-Hub-Table.jpg” z_index_tablet=”500″ global_colors_info=”{}” button_one_text__hover_enabled=”on|desktop”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Innovation Hub Intro” _builder_version=”4.20.0″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_margin=”||1px||false|false” custom_padding=”||1px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ admin_label=”ROW – Innovation Hub Intro” _builder_version=”4.20.0″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”SUBHEADER – Innovation hub” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”TEXT – Main Intro text” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Our clients are at the centre of everything we do. They are the beating heart to our business travel brains \u2013 a guiding force that helps to shape our services and mould our future. So, we hatched an idea.<\/strong><\/p>\n On the 31 January 2023, we invited a few of our customers to the Marylebone Hotel<\/a> in London for our first ever Client Innovation Hub Event. The goal was simple; we wanted to hear what our clients thought about our technology first-hand and find out what we needed to do better. This emphasis on client-driven strategy is fundamental to Gray Dawes, helping us craft our client-focussed roadmap that truly meets the needs of today’s business traveller.<\/strong><\/p>\n One of the organisers of the event was Matt Lambert, Head of Product at Gray Dawes. We caught up with him to find out how the day unfolded and what valuable lessons were learned.<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”||16px|||” global_colors_info=”{}”][\/et_pb_divider][et_pb_image src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2020\/02\/tech-touch.jpg” alt=”technology touch” title_text=”Future artificial intelligence robot and cyborg.” align=”center” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text disabled_on=”on|on|on” _builder_version=”4.20.0″ _module_preset=”default” text_text_color=”#5B8CB1″ text_font_size=”20px” custom_margin=”0%||0%||true|false” disabled=”on” global_colors_info=”{}”]<\/p>\n Matt Lambert | Head of Product<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Tell us a Bit More about the Event” _builder_version=”4.20.0″ _module_preset=”default” background_color=”#efefef” custom_margin=”||0px||false|false” custom_padding=”10px||11px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row admin_label=”ROW – Tell us a bit more about the event” _builder_version=”4.17.6″ _module_preset=”default” min_height=”320.4px” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.17.6″ _module_preset=”default” min_height=”30.8px” custom_padding=”||0px|||” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”SUBHEADER – Hi Matt…” _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”0%||0%||true|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_divider show_divider=”off” _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”TEXT – Tell Us More About the Event ” _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”0%||0%||true|false” global_colors_info=”{}”]<\/p>\n Of course. We invited a range of our customers to the beautiful Marylebone Hotel to talk tech. What did they think of our existing technology? What did they want to see more of? What do they want technology to be able to do for them and their travel programmes?<\/p>\n It was all about finding out what innovation Gray Dawes could bring to the TMC market. Getting fantastic client insights to really drive our technology roadmap!<\/p>\n I was joined by a number of my colleagues across the IT and Account Management teams. Plus we had members of our Senior and Executive Leadership Teams there, too.\u00a0<\/p>\n [\/et_pb_text][et_pb_divider show_divider=”off” _builder_version=”4.17.6″ _module_preset=”default” min_height=”30.8px” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Client Quote 1 ” _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ admin_label=”ROW – Client Quote 1″ _builder_version=”4.20.0″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2023\/02\/quote-large-web.png” title_text=”quote-large-web” align=”center” admin_label=”IMAGE – Quote Mrks” _builder_version=”4.20.0″ _module_preset=”default” module_alignment=”center” height=”291px” custom_margin=”30px||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb admin_label=”TEXT – Client Quote 1″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n “On behalf of myself and Fiona, I just wanted to say thank you for including us in Gray Dawes\u2019 Innovation Hub meeting. It\u2019s great to see Gray Dawes so engaged with their technology and willing to collaborate to continuously improve, with a client focus. I thought the group were really engaged and enjoyed being part of it! I know we\u2019re still in the early stages of our move to Gray Dawes, but with every engagement I am more and more impressed with the level of service, attention and skills Gray Dawes have. I look forward to continuing the collaboration.”<\/strong><\/em><\/p>\n<\/blockquote>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Idea Behind Event” _builder_version=”4.20.0″ _module_preset=”default” background_color=”#efefef” custom_margin=”0px||0px||false|false” custom_padding=”||0px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ admin_label=”ROW – Idea Behind Event” _builder_version=”4.17.6″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”SUBHEADER- Idea Behind Event” _builder_version=”4.20.0″ _module_preset=”default” header_3_font_size=”20px” custom_margin=”0%||0%||true|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”TEXT – Idea Behind Event” _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”0%||0%||true|false” custom_padding=”||1px|||” global_colors_info=”{}”]<\/p>\n We really wanted to get people together and talking openly. What was brilliant was that we had attendees from across the spectrum of our client base \u2013 from new customers to experienced industry heads \u2013 and a really varied collection of voices. That was exactly<\/em> what we wanted.<\/p>\n As a company, we do communicate extensively with our clients, sharing news of what we\u2019re doing and where we\u2019re heading. And our Account Managers are great at talking to clients face to face on a one-to-one basis. But, as an IT team, we really wanted to engage personally with a passionate group, all together in the same room, to spark debate. Obviously, it\u2019s been almost a year since we’ve been able to bring people face to face, so we were delighted to be able to do this in January.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – How Did Event Go?” _builder_version=”4.20.0″ _module_preset=”default” background_color=”#efefef” custom_margin=”0px||0px||false|false” custom_padding=”||0px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ admin_label=”ROW – How did Event Go?” _builder_version=”4.20.0″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”SUBHEADER- How Did Event Go?” _builder_version=”4.20.0″ _module_preset=”default” header_3_font_size=”20px” custom_margin=”0%||0%||true|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”TEXT – How Did Event Go?” _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”0%||0%||true|false” global_colors_info=”{}”]<\/p>\n The hub was a great experience. We knew there’d be fantastic input from our clients, but their commitment surpassed even our highest expectations. Everyone was extremely engaged, asking questions and firing ideas off of each other. It was brilliant to see how comfortable people were around the table.<\/p>\n We began by showing our audience some of our own tech innovations, to get the conversations rolling. They absolutely loved the refreshed look and feel of YourTrip<\/a><\/strong>[our online booking tool] ; there was a genuine excitement in the room when we unveiled the proposed design with its modern energy and slick, easy-to-use elements.<\/p>\n In fact, the group expressed a lot of positivity towards all of our core technology. They seemed impressed by how we package and deliver our products and, crucially, also by the nuts and bolts that make everything tick behind the scenes.<\/p>\n Then we opened up the floor and encouraged our clients to share with us the interesting tech they had seen, from AI inventions to imaginative online booking tools. Their feedback was eye-opening, and we left the event with our collective heads buzzing with new ideas. Without their input, I might have ended up getting carried away and investing in a load of technology that I thought looked cool but nobody else was interested in!<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”ROW – Divier” _builder_version=”4.20.0″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider show_divider=”off” admin_label=”DIVIDER” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Get in Touch” _builder_version=”4.20.0″ _module_preset=”default” background_color=”#414042″ use_background_color_gradient=”on” background_color_gradient_direction=”264deg” background_color_gradient_stops=”rgba(255,255,255,0) 0%|#000000 92%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2022\/02\/AdobeStock_188987457.jpeg” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ admin_label=”ROW – Get in Touch” _builder_version=”4.20.0″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”SUBHEAD – Get in Touch” _builder_version=”4.20.0″ _module_preset=”default” header_2_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_button button_url=”#tech-feedback” url_new_window=”on” button_text=”Get in Touch” admin_label=”BUTTON – Get in Touch” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Client Quote 2 ” _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”0px||0px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ admin_label=”ROW – Client Quote 2″ _builder_version=”4.20.0″ _module_preset=”default” min_height=”340px” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb admin_label=”TEXT – Client Quote 2″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n “Just wanted to say thanks for having me at the meeting yesterday. It was good to have a round table meeting with like-minded people again. There were a number of interesting points raised, which I\u2019m sure will have given both Gray Dawes and your guests some food for thought! I noted that you guys were certainly making a lot of notes. Thanks again for your hospitality.”<\/strong><\/em><\/p>\n<\/blockquote>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2023\/02\/quote-large-web-closing.png” title_text=”quote-large-web-closing” align=”center” admin_label=”IMAGE – Quote Mrks” _builder_version=”4.20.0″ _module_preset=”default” module_alignment=”center” min_height=”37.4px” height=”286px” custom_margin=”-8px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Top Innovations?” _builder_version=”4.20.0″ _module_preset=”default” background_color=”#efefef” custom_margin=”3px||||false|false” custom_padding=”30px||||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row admin_label=”ROW – Top Innovations?” _builder_version=”4.17.6″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”SUBHEADER – Top Innovations?” _builder_version=”4.20.0″ _module_preset=”default” header_font_size=”20px” custom_margin=”0%||0%||true|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ admin_label=”ROW -Top Innovations? ” _builder_version=”4.20.0″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text ol_item_indent=”5px” admin_label=”TEXT – Top Innovations?” _builder_version=”4.20.0″ _module_preset=”default” ul_font=”||||||||” custom_margin=”0%||0%||true|false” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n There were a lot of conversations surrounding slick mobile solutions and apps \u2013 the ability to access travel information at the touch of a button was something that everyone agreed was important in the modern world.<\/p>\n It can be quite easy to think of mobile functionality as a bit of a tick box exercise. Some companies add mobile tech to what they offer just so that they can keep pace with their competitors without really taking the time to work on it and make it special – the importance of a native mobile user interface is crucial. With so many mobile apps in the travel space, it was a little bit of a surprise to hear it mentioned as one of the biggest demands in the room. But I think it was a demand for well though-out apps that actually add value to a journey, giving travellers access to invoices or important documents on the go, for example.<\/p>\n Sustainability initiatives were another big topic of conversation. The group were super enthusiastic about the future of green technology and the endless opportunities it might create for the industry. The importance of being able to tailor clients\u2019 travel choices on CO2 and environmentally friendly options was discussed at length.<\/p>\n Lufthansa have a new initiative called green fares that take this on board. Passengers can pay an extra \u00a370, for example, on top of the usual ticket price and the extra fee goes towards planting trees or other green projects. This, along with our own Legacy<\/strong><\/a> programme, is just one of many sustainable travel initiatives out there. And, of course, we took the opportunity to dip into how we can report on a traveller’s carbon footprint within YourData<\/strong><\/a>!<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.20.0″ _module_preset=”default” background_color=”#6D6E71″ global_colors_info=”{}”][et_pb_text admin_label=”Coming Soon” _builder_version=”4.20.0″ _module_preset=”default” header_4_text_color=”#FFFFFF” custom_margin=”5%|20px|0%|20px|false|true” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”PORTAL” _builder_version=”4.20.0″ _module_preset=”default” background_layout=”dark” custom_margin=”5%|20px|5%|20px|true|true” global_colors_info=”{}”]<\/p>\n I can’t say too much about it right now, but we were super excited to give our audience a sneaky peak at our latest in-house innovation – the Gray Dawes PORTAL<\/strong>.<\/p>\n We’re confident that PORTAL<\/strong> is going to be a game changer for business travel management on both a national and global level. And the reaction it received in the room was fantastic!<\/p>\n We’re still in development and beta testing right now, but you’ll certainly be hearing a lot more about PORTAL<\/strong> very soon!<\/p>\n [\/et_pb_text][et_pb_video src=”https:\/\/youtu.be\/hyrdpI_XHrw” image_src=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2020\/02\/Gray-Dawes-Portal-titlecard.001.jpeg” play_icon_color=”#E83851″ _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”|20px|20px|20px|false|true” global_colors_info=”{}”][\/et_pb_video][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”ROW – Top Innovation (Final Para)” _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”-10px||||false|false” custom_padding=”0px||0px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”TEXT – Top Innovations (Final para)” _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”0%||0%||true|false” global_colors_info=”{}”]<\/p>\n But what we must bear in mind is that a lot of people might say they want to travel green, but when they are presented with the option o, for example, travelling 7 hours by train to get to Edinburgh from London or hopping on a plane for an hour journey, are they always going to make the greener choice? We need to consider that too.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”BANNER AD – YourTrip” _builder_version=”4.20.0″ _module_preset=”default” background_color=”#6D6E71″ use_background_color_gradient=”on” background_color_gradient_stops=”rgba(0,0,0,0.59) 0%|rgba(0,0,0,0.58) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(0,0,0,0.59)” background_color_gradient_end=”rgba(0,0,0,0.58)” background_image=”https:\/\/www.gdg.travel\/wp-content\/uploads\/2021\/10\/pexels-christina-morillo-1181316-e1637684363411.jpg” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” background_enable_color=”off” background_enable_image=”off” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” custom_padding_tablet=”||0px||false|false” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” background_layout=”dark” global_colors_info=”{}”]<\/p>\n YourTrip is our very own online booking tool. Have complete control over your business trip, from your front door to the office and back again. Whether you need to book flights, accommodation, transfers or much much more!<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”100px||||false|false” custom_padding_tablet=”0px||||false|false” custom_padding_phone=”” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/www.gdg.travel\/how\/yourtrip\/” url_new_window=”on” button_text=”Explore YourTrip” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Biggest Takeaways?” _builder_version=”4.20.0″ _module_preset=”default” background_color=”#FFFFFF” background_enable_image=”off” background_size=”custom” background_image_width=”30%” background_image_height=”30%” background_position=”bottom_left” custom_margin=”10px||||false|false” custom_padding=”0px||||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ admin_label=”ROW – Biggest Takeaways?” _builder_version=”4.20.0″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_enable_image=”off” background_position=”bottom_center” global_colors_info=”{}”][et_pb_text admin_label=”HEADER – Biggest Takeaways ” _builder_version=”4.20.0″ _module_preset=”default” header_3_font_size=”20px” custom_margin=”0%||0%||true|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”TEXT – Biggest Takeaways” _builder_version=”4.20.0″ _module_preset=”default” ul_font=”||||||||” custom_margin=”0%||0%||true|false” global_colors_info=”{}”]<\/p>\n First and foremost, just how great it was to meet just some of our clients together in one place and face-to-face. They were really engaged and super knowledgeable \u2013 they had clearly booked lots of travel in the past and knew exactly what they were talking about.<\/p>\n It was such a great opportunity to have frank and honest conversations about our technology and we were able to showcase some of our new ideas first-hand.<\/p>\n The event also made me realise that we need to do it more often! Of course, our Account Management Team are always with our clients, but for us IT geeks, we rarely get out! The dream is to run the event for 50 or more people on a kind of \u201cclient board\u201d that regularly meet to give us feedback. That way they can see how much X, Y and Z has changed since the last meeting, off the back of client recommendations. And, of course, given our development strategy, it’s our clients – and their ‘real life’ experiences – who drive this.<\/p>\n It would be fantastic to get to the stage where clients are fighting to get a space in the meetings!<\/p>\n [\/et_pb_text][et_pb_divider show_divider=”off” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”text – hotel thanks” _builder_version=”4.20.0″ _module_preset=”default” background_color=”#efefef” custom_margin=”0%||0%||true|false” custom_padding=”20px|20px|20px|20px|true|true” global_colors_info=”{}”]<\/p>\n Thank you to all the staff at the Marylebone Hotel, who looked after us so well. We couldn\u2019t have asked for a better venue for our first Innovation Hub.\u00a0<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”SECTION – Feedback for us?” module_id=”tech-feedback” _builder_version=”4.20.0″ _module_preset=”default” background_color=”#414042″ collapsed=”on” global_colors_info=”{}”][et_pb_row admin_label=”ROW – Feedback for us?” _builder_version=”4.20.0″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Header – Feedback for us?” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”TEXT – Feedback for us?” _builder_version=”4.20.0″ _module_preset=”default” background_layout=”dark” global_colors_info=”{}”]<\/p>\n Do you have any feedback about our technology or services? Want to be a part of the next Innovation Hub event? Fill in the form below and we’ll be sure to get straight back to you.<\/p>\n [\/et_pb_text][et_pb_contact_form _builder_version=”4.20.0″ _module_preset=”default” _unique_id=”847c3c7e-9993-442e-b15d-191523241913″ global_colors_info=”{}”][et_pb_contact_field field_id=”Name” field_title=”Name” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”Email Address” field_type=”email” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Message” field_title=”Message” field_type=”text” fullwidth_field=”on” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Blog Sign-Off (portfolio & back button)” _builder_version=”4.17.6″ _module_preset=”default” background_color=”#dbdbdb” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.6″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_module=”244251″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”title: RELATED ARTICLES” _builder_version=”4.17.6″ _module_preset=”default” custom_margin=”0%||5%||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_blog fullwidth=”off” posts_number=”3″ include_categories=”current” use_manual_excerpt=”off” show_author=”off” show_categories=”off” show_excerpt=”off” admin_label=”Blog posts grid – same category” _builder_version=”4.17.6″ _module_preset=”default” header_font_size=”20px” locked=”off” global_colors_info=”{}”][\/et_pb_blog][et_pb_button button_url=”\/blog” button_text=”back to blog” button_alignment=”center” admin_label=”button – BACK TO BLOG” _builder_version=”4.17.6″ _module_preset=”default” button_icon=”4||divi||400″ button_icon_color=”#FFFFFF” button_icon_placement=”left” animation_style=”none” locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" On the 31 January 2023, we invited a few of our customers to our first ever Client Innovation Hub event. The goal was simple; to hear what our clients thought about our technology and to help us craft our client-focussed roadmap that truly meets the needs of today’s business traveller.<\/p>\n","protected":false},"author":15,"featured_media":245684,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[238,56,19,46,48],"tags":[],"class_list":["post-245671","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-australia","category-events","category-gray-dawes-news","category-online","category-travel-apps"],"yoast_head":"\nHi Matt. It\u2019s great to speak to you. Could you tell us a little bit more about the Client Innovation Hub Event?<\/strong><\/h6>\n
\n
So, what was the initial idea behind the event?<\/strong><\/h3>\n
And how did the event go?
<\/strong><\/h3>\nWant to take part in the next Innovation Hub event?<\/h2>\n
\n
That\u2019s great to hear! What were some of the top innovations mentioned? \u00a0<\/strong><\/h6>\n
Coming Soon…<\/h4>\n
Explore YourTrip<\/h3>\n
What for you were the biggest takeaways from the event?<\/h3>\n
Get in touch about technology<\/h2>\n
Related Articles<\/h3>\n