{"id":3695,"date":"2019-11-07T14:32:36","date_gmt":"2019-11-07T14:32:36","guid":{"rendered":"http:\/\/www.gdg.travel\/?page_id=3695"},"modified":"2020-08-04T10:40:27","modified_gmt":"2020-08-04T09:40:27","slug":"customer-service-case-study","status":"publish","type":"page","link":"https:\/\/www.gdg.travel\/en-au\/what\/case-studies\/customer-service-case-study\/","title":{"rendered":"Customer Service Case Study"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.22″][et_pb_fullwidth_header title=”CUSTOMER SERVICE” subhead=”Superior service every step of the way” text_orientation=”center” header_fullscreen=”on” _builder_version=”3.21.1″ title_text_align=”center” title_line_height=”1.5em” background_color=”#6d6e71″ use_background_color_gradient=”on” background_color_gradient_start=”rgba(109,110,113,0.28)” background_color_gradient_end=”rgba(109,110,113,0.32)” background_color_gradient_overlays_image=”on” background_image=”http:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/10\/business-01.jpg” z_index_tablet=”500″][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Quote Section” _builder_version=”3.22″ custom_padding=”75px|0px|110px|0px|false|false” border_color_all=”rgba(255,186,96,0.6)” border_width_right=”8vw” border_color_right=”#5b8cb1″][et_pb_row column_structure=”3_4,1_4″ admin_label=”Quote Area” _builder_version=”3.25″ custom_padding=”55px|0px|55px|0px|true|false” use_custom_width=”on”][et_pb_column type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Author Name” _builder_version=”3.27.4″ text_text_color=”#ffba60″ text_letter_spacing=”4px” header_font=”||||||||” header_2_font=”||||||||” header_3_font=”||||||||” header_4_font=”||||||||” header_5_font=”||||||||” header_6_font=”||||||||” module_alignment=”center” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” animation_starting_opacity=”100%” inline_fonts=”Georgia”]<\/p>\n

CASE DESCRIPTION<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”3.27.4″ text_font_size=”17px” text_letter_spacing=”1px” text_line_height=”1.8em” header_3_line_height=”1.6em” custom_margin=”|||” custom_padding=”|||30px” animation_style=”flip” animation_intensity_flip=”5%” animation_starting_opacity=”100%” z_index_tablet=”500″ border_color_all=”#313e47″ border_width_left=”10px” border_color_left=”#414042″]<\/p>\n

Recently a travel booker of one of our clients encountered numerous challenges with their current supplier, when trying to arrange travel for a student.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Project Image Area” _builder_version=”3.25″ custom_padding=”|||”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/11\/Customer-Service-Case-Study-Large.jpg” show_bottom_space=”off” force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”3.23″ custom_margin=”|||” custom_padding=”|||” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”2%” z_index_tablet=”500″ border_width_all=”30px” border_color_all=”#ffffff” box_shadow_style=”preset2″ box_shadow_horizontal=”0px” box_shadow_vertical=”15px” box_shadow_blur=”60px” box_shadow_color=”rgba(29,61,71,0.2)”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Project Analysis Section” _builder_version=”3.22″ custom_padding=”90px||2px||false|false”][et_pb_row column_structure=”1_4,3_4″ admin_label=”Our Process Area” _builder_version=”3.25″ custom_padding=”60px|0px|60px|0px|true|false” border_color_all=”rgba(51,51,51,0.12)” border_width_top=”1px”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”3.27.4″ header_3_line_height=”2em” animation_style=”fold” animation_direction=”left” animation_intensity_fold=”5%” z_index_tablet=”500″]<\/p>\n

THE DETAILS<\/h3>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font_size=”16px” text_line_height=”2em” animation_style=”fade” z_index_tablet=”500″]<\/p>\n

The passenger, a Nigerian PhD student, who the University had been trying to get to the UK for over a month.\u00a0 Having encountered obstacles at every stage of the process, including delays, contradictory advice, breakdowns in communication from their usual supplier prevented flights being secured. It was with this that she decided to contact Gray Dawes to find a solution.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ admin_label=”Project Analysis Area” _builder_version=”3.25″ custom_padding=”60px|0px|60px|0px|true|false” border_color_all=”rgba(51,51,51,0.12)” border_width_top=”1px”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”3.27.4″ header_3_line_height=”2em” animation_style=”fold” animation_direction=”left” animation_intensity_fold=”5%” z_index_tablet=”500″]<\/p>\n

OUR APPROACH<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font_size=”16px” text_line_height=”2em” animation_style=”fade” z_index_tablet=”500″]<\/p>\n

Having emailed that afternoon, Anneliese promptly responded and provided clear information and guidance.\u00a0 She picked up on the urgency of the situation and this alone reassured her.\u00a0Working closely with Anneliese, she guided the client through the booking process and talked her through each step and offered reassurance throughout the day.\u00a0 Anneliese made herself available when she called, answered every e-mail promptly, and even cancelled her break when she called with some information that allowed her to proceed with the booking.\u00a0<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ admin_label=”Final Result Area” _builder_version=”3.25″ custom_padding=”60px|0px|60px|0px|true|false” border_color_all=”rgba(51,51,51,0.12)” border_width_top=”1px”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”3.27.4″ header_3_line_height=”2em” animation_style=”fold” animation_direction=”left” animation_intensity_fold=”5%” z_index_tablet=”500″]<\/p>\n

FEEDBACK<\/h3>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font_size=”16px” text_line_height=”2em” animation_style=”fade” z_index_tablet=”500″]<\/p>\n

\u00a0\u201cShe has been wonderful to deal with and wanted to share this with you. Going forward for any travel and accommodation bookings, I will definitely be coming to GDG first\u201d<\/em><\/p>\n

\u00a0<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Practice Section” _builder_version=”3.22″ background_color=”#f7f7f7″ custom_padding=”90px||90px||true|false” border_color_all=”#e0e0e0″ border_width_left=”8vw” locked=”off”][et_pb_row admin_label=”Practice Area” _builder_version=”3.25″ locked=”off”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”3.27.4″ header_2_text_align=”center” header_2_font_size=”48px” header_2_line_height=”1.6em” custom_margin=”||10px|” custom_padding=”|||” animation_style=”fade” header_2_font_size_tablet=”40px” header_2_font_size_phone=”” header_2_font_size_last_edited=”on|tablet”]<\/p>\n

MORE CASE STUDIES<\/h2>\n

[\/et_pb_text][et_pb_divider show_divider=”off” _builder_version=”3.2″ max_width=”70px” module_alignment=”center” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” animation_starting_opacity=”100%”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”Practice Area” _builder_version=”3.25″ max_width=”1280px” use_custom_width=”on” custom_width_px=”1280px”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/business-continuity-case-study\/”]<\/p>\n

BUSINESS CONTINUITY<\/h4>\n

Stability was of vital importance to the success of this business, however from time to time incidents occurred\u00a0that were out of their control, find out how we were a safe pair of hands for them ..<\/span>.<\/span> <\/a>Learn More<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/hotel-savings-case-study\/” locked=”off”]<\/p>\n

HOTEL SAVINGS<\/h4>\n

Our bespoke hotel booking systems and negotiated rate programme offer significant savings over well known, online and offline competitors. Explore these savings here …\u00a0 <\/span>Learn More<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_3_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/football-team-case-study\/” locked=”off”]<\/p>\n

FOOTBALL TEAM<\/h4>\n

The Club had diverse travel needs that varied from day to day business travel through to complex movements. Find out how we managed to go above and beyond for them … <\/span><\/a>Learn More<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”Practice Area” _builder_version=”3.25″ max_width=”1280px” use_custom_width=”on” custom_width_px=”1280px”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/implementation-case-study\/”]<\/p>\n

IMPLEMENTATION<\/h4>\n

JDX Consulting had no documented policy or defined process when it came to business travel. Find out how their decision to work with us ensured a seamless move to better travel … Learn More<\/span><\/span><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/medical-services-case-study\/” locked=”off”]<\/p>\n

MEDICAL SERVICES<\/h4>\n

Our task was to move the management of travel to a centrally managed process through while effectively managing costs, supplying a robust and comprehensive round the clock service … Learn More<\/span><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/online-cost-savings-case-study\/” locked=”off”]<\/p>\n

ONLINE COST SAVINGS<\/h4>\n

Maximising travel savings through increasing online adoption.\u00a0Gray Dawes identified opportunities for GAB Robins to make considerable savings by booking more online … Learn More<\/span><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”Practice Area” _builder_version=”3.25″ max_width=”1280px” use_custom_width=”on” custom_width_px=”1280px”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/red-bee-media-case-study\/”]<\/p>\n

TRAVEL TEAM<\/h4>\n

Red Bee Media wanted to consolidate their travel spend through a single travel management in order to maintain control and gain complete visibility of their travel spend … Learn More<\/span><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/risk-management-case-study\/” locked=”off”]<\/p>\n

RISK MANAGEMENT<\/h4>\n

On 22nd<\/sup> May 2017 Manchester became the subject of a co-ordinated terrorist attack which targeted a concert at Manchester Arena. Explore our processes which keep you safe … Learn More<\/span><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/strategic-account-management-case-study\/” locked=”off”]<\/p>\n

STRATEGIC MANAGEMENT<\/h4>\n

Part of our Account Management service is to provide strategic ways in which cost savings can be identified and acted upon. We reviewed LEVC (manufacturers of the black cabs) spend … Learn More<\/span><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”Practice Area” _builder_version=”3.25″ max_width=”1280px” use_custom_width=”on” custom_width_px=”1280px”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/accountancy\/”]<\/p>\n

ACCOUNTANCY<\/h4>\n

Our initial key task was the management of the implementation of an\u00a0online booking\u00a0system for UK bookers and travellers within a very tight timeframe. Providing the necessary training to the…<\/span>\u00a0Learn More<\/span><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/wealth-management-case-study\/” locked=”off”]<\/p>\n

WEALTH MANAGEMENT<\/h4>\n

Our client has a diverse travel profile including overseas client visits, internal UK office travel as well as attending meetings and conferences. We maximised travel while maintaining spend … Learn More<\/span><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” link_font=”||||||||” link_text_color=”#ffba60″ header_font=”||||||||” header_4_font_size=”22px” header_4_line_height=”1.8em” module_alignment=”center” animation_style=”fade” link_option_url=”https:\/\/www.gdg.travel\/what\/case-studies\/consulting\/” hover_enabled=”0″ locked=”off”]<\/p>\n

CONSULTING<\/h4>\n

Partnered with Gray Dawes Consulting to identify realistic improvements across entire programme and achieve adoption through impactful change management initiatives and reporting.<\/span>…\u00a0<\/span><\/span>Learn More<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Footer” _builder_version=”3.22″ background_color_gradient_direction=”90deg” parallax=”on” custom_padding=”0px|0px|0px|0px” z_index_tablet=”500″ saved_tabs=”all”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” admin_label=”Footer Row” module_class=” et_pb_row_fullwidth” _builder_version=”3.25″ background_image=”http:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/10\/Train-Door-Start-Business-Travel-Journey.jpg” width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” custom_margin=”|||” custom_padding=”0|0px|0|0px|false|false” animation_style=”fade” animation_duration=”1800ms” z_index_tablet=”500″ make_fullwidth=”on”][et_pb_column type=”1_2″ _builder_version=”3.25″ background_color=”rgba(65,64,66,0.75)” custom_padding=”100px|10%|100px|10%” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|phone” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”3.27.4″ header_2_font=”|||on|||||” z_index_tablet=”500″ locked=”off”]<\/p>\n

<\/span><\/h1>\n

START YOUR NEW <\/span><\/h2>\n

JOURNEY NOW …<\/span><\/h2>\n

<\/span><\/p>\n

<\/span><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Texts” _builder_version=”3.27.4″ header_font=”|||on|” header_4_font=”|||on|||||” z_index_tablet=”500″ locked=”off”]<\/p>\n

\u00a0<\/h4>\n

WE ARE ALWAYS AVAILABLE<\/span><\/h3>\n

Monday to Friday, 24 hours a day!<\/span><\/p>\n

<\/span><\/p>\n

 <\/p>\n

[\/et_pb_text][et_pb_button button_url=”#contact-form” button_text=”GET IN TOUCH” _builder_version=”3.21.1″ custom_button=”on” button_bg_color=”#5b8cb1″ button_border_width=”0px” button_border_radius=”0px” button_font=”|||on|||||” button_icon_color=”#5b8cb1″ transform_scale=”98%|98%” transform_translate=”-1px|8px” background_layout=”dark” z_index_tablet=”500″ button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”on” button_border_color__hover=”#6D6E71″ button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”on” button_border_radius__hover=”0px” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0px” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#6D6E71″ button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ background_color=”#414042″ custom_padding=”100px|10%|100px|10%” custom_padding__hover=”|||”][et_pb_blurb title=”HEAD OFFICE” use_icon=”on” font_icon=”%%249%%” icon_placement=”left” use_icon_font_size=”on” icon_font_size=”28px” _builder_version=”3.21.1″ header_level=”h5″ header_font=”|500|||||||” header_text_color=”#ffffff” header_font_size=”28px” header_line_height=”1.2em” body_font=”||||||||” body_text_color=”#5b8cb1″ body_line_height=”1.8em” animation_style=”zoom” animation_direction=”left” animation_intensity_zoom=”12%” z_index_tablet=”500″]<\/p>\n

27 Middleborough<\/p>\n

Colchester, CO1 1RA<\/p>\n

\u00a0<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”CALL US” use_icon=”on” font_icon=”%%264%%” icon_placement=”left” use_icon_font_size=”on” icon_font_size=”28px” _builder_version=”3.21.1″ header_level=”h5″ header_font=”|500|||||||” header_text_color=”#ffffff” header_font_size=”28px” header_line_height=”1.2em” body_font=”||||||||” body_text_color=”#5b8cb1″ body_line_height=”1.8em” animation_style=”zoom” animation_direction=”left” animation_delay=”100ms” animation_intensity_zoom=”12%” z_index_tablet=”500″]<\/p>\n

0844 855 3700<\/span><\/a><\/p>\n

<\/span><\/p>\n

<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”EMAIL US” use_icon=”on” font_icon=”%%238%%” icon_placement=”left” use_icon_font_size=”on” icon_font_size=”28px” _builder_version=”3.21.1″ header_level=”h5″ header_font=”|500|||||||” header_text_color=”#ffffff” header_font_size=”28px” header_line_height=”1.2em” body_font=”||||||||” body_text_color=”#5b8cb1″ body_line_height=”1.8em” animation_style=”zoom” animation_direction=”left” animation_delay=”200ms” animation_intensity_zoom=”12%” z_index_tablet=”500″]<\/p>\n

info@gdg.travel<\/a><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

CASE DESCRIPTION Recently a travel booker of one of our clients encountered numerous challenges with their current supplier, when trying to arrange travel for a student. THE DETAILS The passenger, a Nigerian PhD student, who the University had been trying to get to the UK for over a month.\u00a0 Having encountered obstacles at every stage […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2594,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-3695","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomer Service Case Study | Gray Dawes Travel<\/title>\n<meta name=\"description\" content=\"We do not believe in obstacles, so when a travel booker provided us with a challenge we answered the call and provided clear guidance to complete the task.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gdg.travel\/what\/case-studies\/customer-service-case-study\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Case Study | Gray Dawes Travel\" \/>\n<meta property=\"og:description\" content=\"We do not believe in obstacles, so when a travel booker provided us with a challenge we answered the call and provided clear guidance to complete the task.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gdg.travel\/what\/case-studies\/customer-service-case-study\/\" \/>\n<meta property=\"og:site_name\" content=\"Gray Dawes Travel\" \/>\n<meta property=\"article:modified_time\" content=\"2020-08-04T09:40:27+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"15 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.gdg.travel\\\/what\\\/case-studies\\\/customer-service-case-study\\\/\",\"url\":\"https:\\\/\\\/www.gdg.travel\\\/what\\\/case-studies\\\/customer-service-case-study\\\/\",\"name\":\"Customer Service Case Study | Gray Dawes Travel\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gdg.travel\\\/#website\"},\"datePublished\":\"2019-11-07T14:32:36+00:00\",\"dateModified\":\"2020-08-04T09:40:27+00:00\",\"description\":\"We do not believe in obstacles, so when a travel booker provided us with a challenge we answered the call and provided clear guidance to complete the task.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.gdg.travel\\\/what\\\/case-studies\\\/customer-service-case-study\\\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.gdg.travel\\\/what\\\/case-studies\\\/customer-service-case-study\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.gdg.travel\\\/what\\\/case-studies\\\/customer-service-case-study\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.gdg.travel\\\/en-au\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What\",\"item\":\"https:\\\/\\\/www.gdg.travel\\\/what\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Case Studies\",\"item\":\"https:\\\/\\\/www.gdg.travel\\\/what\\\/case-studies\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Customer Service Case Study\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.gdg.travel\\\/#website\",\"url\":\"https:\\\/\\\/www.gdg.travel\\\/\",\"name\":\"Gray Dawes Travel\",\"description\":\"Travel Better\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.gdg.travel\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Service Case Study | Gray Dawes Travel","description":"We do not believe in obstacles, so when a travel booker provided us with a challenge we answered the call and provided clear guidance to complete the task.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.gdg.travel\/what\/case-studies\/customer-service-case-study\/","og_locale":"en_US","og_type":"article","og_title":"Customer Service Case Study | Gray Dawes Travel","og_description":"We do not believe in obstacles, so when a travel booker provided us with a challenge we answered the call and provided clear guidance to complete the task.","og_url":"https:\/\/www.gdg.travel\/what\/case-studies\/customer-service-case-study\/","og_site_name":"Gray Dawes Travel","article_modified_time":"2020-08-04T09:40:27+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"15 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.gdg.travel\/what\/case-studies\/customer-service-case-study\/","url":"https:\/\/www.gdg.travel\/what\/case-studies\/customer-service-case-study\/","name":"Customer Service Case Study | Gray Dawes Travel","isPartOf":{"@id":"https:\/\/www.gdg.travel\/#website"},"datePublished":"2019-11-07T14:32:36+00:00","dateModified":"2020-08-04T09:40:27+00:00","description":"We do not believe in obstacles, so when a travel booker provided us with a challenge we answered the call and provided clear guidance to complete the task.","breadcrumb":{"@id":"https:\/\/www.gdg.travel\/what\/case-studies\/customer-service-case-study\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.gdg.travel\/what\/case-studies\/customer-service-case-study\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.gdg.travel\/what\/case-studies\/customer-service-case-study\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.gdg.travel\/en-au\/"},{"@type":"ListItem","position":2,"name":"What","item":"https:\/\/www.gdg.travel\/what\/"},{"@type":"ListItem","position":3,"name":"Case Studies","item":"https:\/\/www.gdg.travel\/what\/case-studies\/"},{"@type":"ListItem","position":4,"name":"Customer Service Case Study"}]},{"@type":"WebSite","@id":"https:\/\/www.gdg.travel\/#website","url":"https:\/\/www.gdg.travel\/","name":"Gray Dawes Travel","description":"Travel Better","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.gdg.travel\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"}]}},"_links":{"self":[{"href":"https:\/\/www.gdg.travel\/en-au\/wp-json\/wp\/v2\/pages\/3695","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gdg.travel\/en-au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gdg.travel\/en-au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gdg.travel\/en-au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gdg.travel\/en-au\/wp-json\/wp\/v2\/comments?post=3695"}],"version-history":[{"count":0,"href":"https:\/\/www.gdg.travel\/en-au\/wp-json\/wp\/v2\/pages\/3695\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.gdg.travel\/en-au\/wp-json\/wp\/v2\/pages\/2594"}],"wp:attachment":[{"href":"https:\/\/www.gdg.travel\/en-au\/wp-json\/wp\/v2\/media?parent=3695"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}