{"id":3689,"date":"2019-11-07T14:22:02","date_gmt":"2019-11-07T14:22:02","guid":{"rendered":"http:\/\/www.gdg.travel\/?page_id=3689"},"modified":"2020-08-04T10:43:33","modified_gmt":"2020-08-04T09:43:33","slug":"risk-management-case-study","status":"publish","type":"page","link":"https:\/\/www.gdg.travel\/en-au\/what\/case-studies\/risk-management-case-study\/","title":{"rendered":"Risk Management Case Study"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;3.22&#8243;][et_pb_fullwidth_header title=&#8221;RISK MANAGEMENT&#8221; text_orientation=&#8221;center&#8221; header_fullscreen=&#8221;on&#8221; _builder_version=&#8221;3.21.1&#8243; title_text_align=&#8221;center&#8221; title_line_height=&#8221;1.5em&#8221; background_color=&#8221;#6d6e71&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(109,110,113,0.28)&#8221; background_color_gradient_end=&#8221;rgba(109,110,113,0.32)&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;http:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/11\/London-Skyline.png&#8221; z_index_tablet=&#8221;500&#8243;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Quote Section&#8221; _builder_version=&#8221;3.22&#8243; custom_padding=&#8221;75px|0px|110px|0px|false|false&#8221; border_color_all=&#8221;rgba(255,186,96,0.6)&#8221; border_width_right=&#8221;8vw&#8221; border_color_right=&#8221;#5b8cb1&#8243;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; admin_label=&#8221;Quote Area&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;55px|0px|55px|0px|true|false&#8221; use_custom_width=&#8221;on&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Author Name&#8221; _builder_version=&#8221;3.27.4&#8243; text_text_color=&#8221;#ffba60&#8243; text_letter_spacing=&#8221;4px&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;||||||||&#8221; header_4_font=&#8221;||||||||&#8221; header_5_font=&#8221;||||||||&#8221; header_6_font=&#8221;||||||||&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221; inline_fonts=&#8221;Georgia&#8221;]<\/p>\n<h4>CASE DESCRIPTION<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font_size=&#8221;17px&#8221; text_letter_spacing=&#8221;1px&#8221; text_line_height=&#8221;1.8em&#8221; header_3_line_height=&#8221;1.6em&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||30px&#8221; animation_style=&#8221;flip&#8221; animation_intensity_flip=&#8221;5%&#8221; animation_starting_opacity=&#8221;100%&#8221; z_index_tablet=&#8221;500&#8243; border_color_all=&#8221;#313e47&#8243; border_width_left=&#8221;10px&#8221; border_color_left=&#8221;#414042&#8243;]<\/p>\n<p>It is every company\u2019s worst fear to have business travellers embroiled in an unforeseeable incident. On 22<sup>nd<\/sup> May 2017 Manchester became the subject of a co-ordinated terrorist attack which targeted a concert at Manchester Arena.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Project Image Area&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;http:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/11\/Risk-Management-Case-Study-Large.jpg&#8221; show_bottom_space=&#8221;off&#8221; force_fullwidth=&#8221;on&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23&#8243; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;right&#8221; animation_intensity_slide=&#8221;2%&#8221; z_index_tablet=&#8221;500&#8243; border_width_all=&#8221;30px&#8221; border_color_all=&#8221;#ffffff&#8221; box_shadow_style=&#8221;preset2&#8243; box_shadow_horizontal=&#8221;0px&#8221; box_shadow_vertical=&#8221;15px&#8221; box_shadow_blur=&#8221;60px&#8221; box_shadow_color=&#8221;rgba(29,61,71,0.2)&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Project Analysis Section&#8221; _builder_version=&#8221;3.22&#8243; custom_padding=&#8221;90px||2px||false|false&#8221;][et_pb_row column_structure=&#8221;1_4,3_4&#8243; admin_label=&#8221;Project Analysis Area&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;60px|0px|60px|0px|true|false&#8221; border_color_all=&#8221;rgba(51,51,51,0.12)&#8221; border_width_top=&#8221;1px&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;3.27.4&#8243; header_3_line_height=&#8221;2em&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;left&#8221; animation_intensity_fold=&#8221;5%&#8221; z_index_tablet=&#8221;500&#8243;]<\/p>\n<h4>OUR PROMISE<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; animation_style=&#8221;fade&#8221; z_index_tablet=&#8221;500&#8243;]<\/p>\n<p>Gray Dawes takes the safety of its clients\u2019 employees very seriously and as soon as news of the terrorist attack broke, a combination of quick thinking, technology and documented processes ensured we could promptly locate all our clients\u2019 employees who were in Manchester at the time of the incident.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; admin_label=&#8221;Our Process Area&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;60px|0px|60px|0px|true|false&#8221; border_color_all=&#8221;rgba(51,51,51,0.12)&#8221; border_width_top=&#8221;1px&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;3.27.4&#8243; header_3_line_height=&#8221;2em&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;left&#8221; animation_intensity_fold=&#8221;5%&#8221; z_index_tablet=&#8221;500&#8243;]<\/p>\n<h3>THE SOLUTION<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; animation_style=&#8221;fade&#8221; z_index_tablet=&#8221;500&#8243;]<\/p>\n<p>As the event occurred outside of normal working hours, Gray Dawes\u2019 Out of Hours emergency service alerted the appropriate Section Manager at Gray Dawes who in turn contacted the Operations Manager<\/p>\n<p>Together they worked quickly to identify any travellers who may have been affected by the attacks. Reports were run and confirmed that travellers were staying within the nearby area. Our client was then contacted and made aware of which of their employees were in Manchester.\u00a0 Each individual traveller was then contacted directly by mobile telephone (the numbers of which were instantly retrieved from their traveller profiles) either arranging alternative accommodation or altering their travel arrangements to suit the individual.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; admin_label=&#8221;Final Result Area&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;60px|0px|60px|0px|true|false&#8221; border_color_all=&#8221;rgba(51,51,51,0.12)&#8221; border_width_top=&#8221;1px&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;3.27.4&#8243; header_3_line_height=&#8221;2em&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;left&#8221; animation_intensity_fold=&#8221;5%&#8221; z_index_tablet=&#8221;500&#8243;]<\/p>\n<h3>FEEDBACK<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; animation_style=&#8221;fade&#8221; z_index_tablet=&#8221;500&#8243;]<\/p>\n<p><em>\u201c<\/em><em>I just wanted to say a big thank-you to you \/ your team for all your efforts last night and early this morning. It\u2019s very much appreciated\u201d <\/em><\/p>\n<p><span style=\"color: #6d6e71;\">\u00a0<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Practice Section&#8221; _builder_version=&#8221;3.22&#8243; background_color=&#8221;#f7f7f7&#8243; custom_padding=&#8221;90px||90px||true|false&#8221; border_color_all=&#8221;#e0e0e0&#8243; border_width_left=&#8221;8vw&#8221; locked=&#8221;off&#8221;][et_pb_row admin_label=&#8221;Practice Area&#8221; _builder_version=&#8221;3.25&#8243; locked=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;3.27.4&#8243; header_2_text_align=&#8221;center&#8221; header_2_font_size=&#8221;48px&#8221; header_2_line_height=&#8221;1.6em&#8221; custom_margin=&#8221;||10px|&#8221; custom_padding=&#8221;|||&#8221; animation_style=&#8221;fade&#8221; header_2_font_size_tablet=&#8221;40px&#8221; header_2_font_size_phone=&#8221;&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221;]<\/p>\n<h2>MORE CASE STUDIES<\/h2>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;3.2&#8243; max_width=&#8221;70px&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; admin_label=&#8221;Practice Area&#8221; _builder_version=&#8221;3.25&#8243; max_width=&#8221;1280px&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1280px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.4.2&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; link_font=&#8221;||||||||&#8221; link_text_color=&#8221;#ffba60&#8243; header_font=&#8221;||||||||&#8221; header_4_font_size=&#8221;22px&#8221; header_4_line_height=&#8221;1.8em&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fade&#8221; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/business-continuity-case-study\/&#8221;]<\/p>\n<h4>BUSINESS CONTINUITY<\/h4>\n<p><a href=\"#\"><span color=\"#6d6e71\" size=\"2\" style=\"color: #6d6e71; font-size: small;\"><span style=\"font-size: small;\">Stability was of vital importance to the success of this business, however from time to time incidents occurred\u00a0that were out of their control, find out how we were a safe pair of hands for them ..<\/span>.<\/span> <\/a><span style=\"color: #5b8cb1;\">Learn More<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.4.2&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; link_font=&#8221;||||||||&#8221; link_text_color=&#8221;#ffba60&#8243; header_font=&#8221;||||||||&#8221; header_4_font_size=&#8221;22px&#8221; header_4_line_height=&#8221;1.8em&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fade&#8221; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/hotel-savings-case-study\/&#8221; locked=&#8221;off&#8221;]<\/p>\n<h4>HOTEL SAVINGS<\/h4>\n<p><span style=\"font-size: small;\">Our bespoke hotel booking systems and negotiated rate programme offer significant savings over well known, online and offline competitors. Explore these savings here &#8230;\u00a0 <\/span><span style=\"color: #5b8cb1;\">Learn More<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.4.2&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; link_font=&#8221;||||||||&#8221; link_text_color=&#8221;#ffba60&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;||||||||&#8221; header_4_font_size=&#8221;22px&#8221; header_4_line_height=&#8221;1.8em&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fade&#8221; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/football-team-case-study\/&#8221; locked=&#8221;off&#8221;]<\/p>\n<h4>FOOTBALL TEAM<\/h4>\n<p><a href=\"#\"><span style=\"font-size: small; color: #6d6e71;\">The Club had diverse travel needs that varied from day to day business travel through to complex movements. Find out how we managed to go above and beyond for them &#8230; <\/span><\/a><span style=\"color: #5b8cb1;\">Learn More<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; admin_label=&#8221;Practice Area&#8221; _builder_version=&#8221;3.25&#8243; max_width=&#8221;1280px&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1280px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.4.2&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; link_font=&#8221;||||||||&#8221; link_text_color=&#8221;#ffba60&#8243; header_4_font_size=&#8221;22px&#8221; header_4_line_height=&#8221;1.8em&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fade&#8221; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/implementation-case-study\/&#8221;]<\/p>\n<h4>IMPLEMENTATION<\/h4>\n<p><span style=\"font-size: small;\">JDX Consulting had no documented policy or defined process when it came to business travel. Find out how their decision to work with us ensured a seamless move to better travel &#8230; <span style=\"color: #5b8cb1; font-size: medium;\">Learn More<\/span><\/span><span style=\"color: #5b8cb1;\"><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.4.2&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; link_font=&#8221;||||||||&#8221; link_text_color=&#8221;#ffba60&#8243; header_font=&#8221;||||||||&#8221; header_4_font_size=&#8221;22px&#8221; header_4_line_height=&#8221;1.8em&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fade&#8221; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/medical-services-case-study\/&#8221; locked=&#8221;off&#8221;]<\/p>\n<h4>MEDICAL SERVICES<\/h4>\n<p><span style=\"font-size: small;\">Our task was to move the management of travel to a centrally managed process through while effectively managing costs, supplying a robust and comprehensive round the clock service &#8230; <span style=\"color: #5b8cb1; font-size: medium;\">Learn More<\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.4.2&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; link_font=&#8221;||||||||&#8221; link_text_color=&#8221;#ffba60&#8243; header_font=&#8221;||||||||&#8221; header_4_font_size=&#8221;22px&#8221; header_4_line_height=&#8221;1.8em&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fade&#8221; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/online-cost-savings-case-study\/&#8221; locked=&#8221;off&#8221;]<\/p>\n<h4>ONLINE COST SAVINGS<\/h4>\n<p><span style=\"font-size: small;\">Maximising travel savings through increasing online adoption.\u00a0Gray Dawes identified opportunities for GAB Robins to make considerable savings by booking more online &#8230; <span style=\"font-size: medium; color: #5b8cb1;\">Learn More<\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; admin_label=&#8221;Practice Area&#8221; _builder_version=&#8221;3.25&#8243; max_width=&#8221;1280px&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1280px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.4.2&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; link_font=&#8221;||||||||&#8221; link_text_color=&#8221;#ffba60&#8243; header_font=&#8221;||||||||&#8221; header_4_font_size=&#8221;22px&#8221; header_4_line_height=&#8221;1.8em&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fade&#8221; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/red-bee-media-case-study\/&#8221;]<\/p>\n<h4>TRAVEL TEAM<\/h4>\n<p><span style=\"font-size: small;\">Red Bee Media wanted to consolidate their travel spend through a single travel management in order to maintain control and gain complete visibility of their travel spend &#8230; <span style=\"font-size: medium; color: #5b8cb1;\">Learn More<\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.4.2&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; link_font=&#8221;||||||||&#8221; link_text_color=&#8221;#ffba60&#8243; header_font=&#8221;||||||||&#8221; header_4_font_size=&#8221;22px&#8221; header_4_line_height=&#8221;1.8em&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fade&#8221; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/consulting\/&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221;]<\/p>\n<h4>CONSULTING<\/h4>\n<p><span style=\"font-size: small;\">Partnered with Gray Dawes Consulting to identify realistic improvements across entire programme and achieve adoption through impactful change management initiatives and reporting&#8230; <span style=\"color: #5b8cb1; font-size: medium;\">Learn More<\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.4.2&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; link_font=&#8221;||||||||&#8221; link_text_color=&#8221;#ffba60&#8243; header_font=&#8221;||||||||&#8221; header_4_font_size=&#8221;22px&#8221; header_4_line_height=&#8221;1.8em&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fade&#8221; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/strategic-account-management-case-study\/&#8221; locked=&#8221;off&#8221;]<\/p>\n<h4>STRATEGIC MANAGEMENT<\/h4>\n<p><span style=\"font-size: small;\">Part of our Account Management service is to provide strategic ways in which cost savings can be identified and acted upon. We reviewed LEVC (manufacturers of the black cabs) spend &#8230; <span style=\"font-size: medium; color: #5b8cb1;\">Learn More<\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; admin_label=&#8221;Practice Area&#8221; _builder_version=&#8221;3.25&#8243; max_width=&#8221;1280px&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1280px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.4.2&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; link_font=&#8221;||||||||&#8221; link_text_color=&#8221;#ffba60&#8243; header_font=&#8221;||||||||&#8221; header_4_font_size=&#8221;22px&#8221; header_4_line_height=&#8221;1.8em&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fade&#8221; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/accountancy\/&#8221;]<\/p>\n<h4>ACCOUNTANCY<\/h4>\n<p><span style=\"font-size: small;\"><span>Our initial key task was the management of the implementation of an\u00a0online booking\u00a0system for UK bookers and travellers within a very tight timeframe. Providing the necessary training to the&#8230;<\/span>\u00a0<span style=\"color: #5b8cb1; font-size: medium;\">Learn More<\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.4.2&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; link_font=&#8221;||||||||&#8221; link_text_color=&#8221;#ffba60&#8243; header_font=&#8221;||||||||&#8221; header_4_font_size=&#8221;22px&#8221; header_4_line_height=&#8221;1.8em&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fade&#8221; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/wealth-management-case-study\/&#8221; locked=&#8221;off&#8221;]<\/p>\n<h4>WEALTH MANAGEMENT<\/h4>\n<p><span style=\"font-size: small;\">Our client has a diverse travel profile including overseas client visits, internal UK office travel as well as attending meetings and conferences. We maximised travel while maintaining spend &#8230; <span style=\"color: #5b8cb1; font-size: medium;\">Learn More<\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.4.2&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; link_font=&#8221;||||||||&#8221; link_text_color=&#8221;#ffba60&#8243; header_font=&#8221;||||||||&#8221; header_4_font_size=&#8221;22px&#8221; header_4_line_height=&#8221;1.8em&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fade&#8221; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/customer-service-case-study\/&#8221; locked=&#8221;off&#8221;]<\/p>\n<h4>CUSTOMER SERVICE<\/h4>\n<p><span style=\"font-size: small;\">Recently a travel booker of one of our clients encountered numerous challenges with their current supplier when trying to arrange travel for a student. Learn how we acted quickly &#8230;<span color=\"#6d6e71\" style=\"color: #6d6e71;\">\u00a0<\/span><\/span><span style=\"color: #5b8cb1;\">Learn More<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Footer&#8221; _builder_version=&#8221;3.22&#8243; background_color_gradient_direction=&#8221;90deg&#8221; parallax=&#8221;on&#8221; custom_padding=&#8221;0px|0px|0px|0px&#8221; z_index_tablet=&#8221;500&#8243; saved_tabs=&#8221;all&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; admin_label=&#8221;Footer Row&#8221; module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;3.25&#8243; background_image=&#8221;http:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/10\/Train-Door-Start-Business-Travel-Journey.jpg&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; max_width_tablet=&#8221;100%&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|desktop&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;0|0px|0|0px|false|false&#8221; animation_style=&#8221;fade&#8221; animation_duration=&#8221;1800ms&#8221; z_index_tablet=&#8221;500&#8243; make_fullwidth=&#8221;on&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; background_color=&#8221;rgba(65,64,66,0.75)&#8221; custom_padding=&#8221;100px|10%|100px|10%&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;3.27.4&#8243; header_2_font=&#8221;|||on|||||&#8221; z_index_tablet=&#8221;500&#8243; locked=&#8221;off&#8221;]<\/p>\n<h1><span style=\"color: #ffffff;\"><\/span><\/h1>\n<h2><span style=\"color: #ffffff;\">START YOUR NEW <\/span><\/h2>\n<h2><span style=\"color: #ffffff;\">JOURNEY NOW &#8230;<\/span><\/h2>\n<p><span style=\"color: #ffffff;\"><\/span><\/p>\n<p><span style=\"color: #ffffff;\"><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Texts&#8221; _builder_version=&#8221;3.27.4&#8243; header_font=&#8221;|||on|&#8221; header_4_font=&#8221;|||on|||||&#8221; z_index_tablet=&#8221;500&#8243; locked=&#8221;off&#8221;]<\/p>\n<h4>\u00a0<\/h4>\n<h3><span style=\"color: #5b8cb1;\">WE ARE ALWAYS AVAILABLE<\/span><\/h3>\n<p><span style=\"color: #ffffff; font-size: 18px; text-transform: uppercase;\">Monday to Friday, 24 hours a day!<\/span><\/p>\n<p><span style=\"color: #5b8cb1;\"><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;#contact-form&#8221; button_text=&#8221;GET IN TOUCH&#8221; _builder_version=&#8221;3.21.1&#8243; custom_button=&#8221;on&#8221; button_bg_color=&#8221;#5b8cb1&#8243; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;0px&#8221; button_font=&#8221;|||on|||||&#8221; button_icon_color=&#8221;#5b8cb1&#8243; transform_scale=&#8221;98%|98%&#8221; transform_translate=&#8221;-1px|8px&#8221; background_layout=&#8221;dark&#8221; z_index_tablet=&#8221;500&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_text_size__hover=&#8221;null&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover=&#8221;null&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover=&#8221;null&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_text_color__hover=&#8221;null&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover=&#8221;null&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover=&#8221;null&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_border_width__hover=&#8221;null&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover=&#8221;null&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover=&#8221;null&#8221; button_border_color__hover_enabled=&#8221;on&#8221; button_border_color__hover=&#8221;#6D6E71&#8243; button_one_border_color__hover_enabled=&#8221;off&#8221; 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button_two_bg_color__hover=&#8221;null&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; background_color=&#8221;#414042&#8243; custom_padding=&#8221;100px|10%|100px|10%&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;HEAD OFFICE&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%249%%&#8221; icon_placement=&#8221;left&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;28px&#8221; _builder_version=&#8221;3.21.1&#8243; header_level=&#8221;h5&#8243; header_font=&#8221;|500|||||||&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;28px&#8221; header_line_height=&#8221;1.2em&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#5b8cb1&#8243; body_line_height=&#8221;1.8em&#8221; animation_style=&#8221;zoom&#8221; animation_direction=&#8221;left&#8221; animation_intensity_zoom=&#8221;12%&#8221; z_index_tablet=&#8221;500&#8243;]<\/p>\n<p>27 Middleborough<\/p>\n<p>Colchester, CO1 1RA<\/p>\n<p><span style=\"font-size: 12px;\">\u00a0<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8221;CALL US&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%264%%&#8221; icon_placement=&#8221;left&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;28px&#8221; _builder_version=&#8221;3.21.1&#8243; header_level=&#8221;h5&#8243; header_font=&#8221;|500|||||||&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;28px&#8221; header_line_height=&#8221;1.2em&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#5b8cb1&#8243; body_line_height=&#8221;1.8em&#8221; animation_style=&#8221;zoom&#8221; animation_direction=&#8221;left&#8221; animation_delay=&#8221;100ms&#8221; animation_intensity_zoom=&#8221;12%&#8221; z_index_tablet=&#8221;500&#8243;]<\/p>\n<p><a href=\"tel:08448553700\"><span class=\"_Xbe _ZWk kno-fv\">0844 855 3700<\/span><\/a><\/p>\n<p><span class=\"_Xbe _ZWk kno-fv\"><\/span><\/p>\n<p><span class=\"_Xbe _ZWk kno-fv\"><\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8221;EMAIL US&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%238%%&#8221; icon_placement=&#8221;left&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;28px&#8221; _builder_version=&#8221;3.21.1&#8243; header_level=&#8221;h5&#8243; header_font=&#8221;|500|||||||&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;28px&#8221; header_line_height=&#8221;1.2em&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#5b8cb1&#8243; body_line_height=&#8221;1.8em&#8221; animation_style=&#8221;zoom&#8221; animation_direction=&#8221;left&#8221; animation_delay=&#8221;200ms&#8221; animation_intensity_zoom=&#8221;12%&#8221; z_index_tablet=&#8221;500&#8243;]<\/p>\n<p><a href=\"mailto:info@gdg.travel\">info@gdg.travel<\/a><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CASE DESCRIPTION It is every company\u2019s worst fear to have business travellers embroiled in an unforeseeable incident. On 22nd May 2017 Manchester became the subject of a co-ordinated terrorist attack which targeted a concert at Manchester Arena. OUR PROMISE Gray Dawes takes the safety of its clients\u2019 employees very seriously and as soon as news [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2594,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-3689","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Risk Management Case Study | Gray Dawes Travel<\/title>\n<meta name=\"description\" content=\"Manchester Arena was subject to an awful terror attack on the 22nd May 2017, we care about safety, so we instantly contacted all our travellers in the area.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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