{"id":3560,"date":"2019-11-07T10:56:02","date_gmt":"2019-11-07T10:56:02","guid":{"rendered":"http:\/\/www.gdg.travel\/?page_id=3560"},"modified":"2021-08-06T16:18:51","modified_gmt":"2021-08-06T15:18:51","slug":"business-continuity-case-study","status":"publish","type":"page","link":"https:\/\/www.gdg.travel\/en-au\/what\/case-studies\/business-continuity-case-study\/","title":{"rendered":"Business Continuity Case Study"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;3.22&#8243;][et_pb_fullwidth_header title=&#8221;BUSINESS CONTINUITY&#8221; _builder_version=&#8221;4.9.10&#8243; background_color=&#8221;#6d6e71&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(109,110,113,0.28)&#8221; background_color_gradient_end=&#8221;rgba(109,110,113,0.32)&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;http:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/11\/Meeting-Room-5.jpeg&#8221; hover_enabled=&#8221;0&#8243; z_index_tablet=&#8221;500&#8243; sticky_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;60px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; title_font_size_phone=&#8221;30px&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Quote Section&#8221; _builder_version=&#8221;3.22&#8243; custom_padding=&#8221;75px|0px|110px|0px|false|false&#8221; border_color_all=&#8221;rgba(255,186,96,0.6)&#8221; border_width_right=&#8221;8vw&#8221; border_color_right=&#8221;#5b8cb1&#8243;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; admin_label=&#8221;Quote Area&#8221; _builder_version=&#8221;4.9.10&#8243; custom_padding=&#8221;55px|0px|55px|0px|true|false&#8221; hover_enabled=&#8221;0&#8243; use_custom_width=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; custom_padding_phone=&#8221;0px|0px|0px|0px|true|false&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Author Name&#8221; _builder_version=&#8221;4.9.10&#8243; inline_fonts=&#8221;Georgia&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>CASE DESCRIPTION<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.9.10&#8243; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<blockquote>\n<p>Stability is of vital importance to the successful operation of our business, however from time to time incidents occur that are out of our control, for which we ensure we are fully prepared.<\/p>\n<\/blockquote>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Project Image Area&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;http:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/11\/Consulting.jpg&#8221; show_bottom_space=&#8221;off&#8221; force_fullwidth=&#8221;on&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23&#8243; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;right&#8221; animation_intensity_slide=&#8221;2%&#8221; z_index_tablet=&#8221;500&#8243; border_width_all=&#8221;30px&#8221; border_color_all=&#8221;#ffffff&#8221; box_shadow_style=&#8221;preset2&#8243; box_shadow_horizontal=&#8221;0px&#8221; box_shadow_vertical=&#8221;15px&#8221; box_shadow_blur=&#8221;60px&#8221; box_shadow_color=&#8221;rgba(29,61,71,0.2)&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Project Analysis Section&#8221; _builder_version=&#8221;3.22&#8243; custom_padding=&#8221;90px||2px||false|false&#8221;][et_pb_row column_structure=&#8221;1_4,3_4&#8243; admin_label=&#8221;Our Process Area&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;60px|0px|60px|0px|true|false&#8221; border_color_all=&#8221;rgba(51,51,51,0.12)&#8221; border_width_top=&#8221;1px&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_line_height=&#8221;2em&#8221; header_4_font=&#8221;||||||||&#8221; header_5_font=&#8221;||||||||&#8221; header_6_font=&#8221;||||||||&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;left&#8221; animation_intensity_fold=&#8221;5%&#8221;]<\/p>\n<h3>THE DETAILS<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; custom_margin=&#8221;0%||5%||false|false&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>On 13<sup>th<\/sup> June 2018 a manhole cover exploded outside our London office, the building was fully evacuated and lost power. Whilst the police investigated, the office remained closed for the rest of the day.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; admin_label=&#8221;Project Analysis Area&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;60px|0px|60px|0px|true|false&#8221; border_color_all=&#8221;rgba(51,51,51,0.12)&#8221; border_width_top=&#8221;1px&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;3.27.4&#8243; header_3_line_height=&#8221;2em&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;left&#8221; animation_intensity_fold=&#8221;5%&#8221; z_index_tablet=&#8221;500&#8243;]<\/p>\n<h4>OUR IMMEDIATE RESPONSE<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; z_index_tablet=&#8221;500&#8243; custom_margin=&#8221;0%||5%||false|false&#8221;]<\/p>\n<p>We immediately put a telephone and email forward in place that ensured no client was disrupted by the temporary closure of our London office an automatic forward occurs so calls from clients are answered by a team at an alternate Gray Dawes office.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; admin_label=&#8221;Final Result Area&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;60px|0px|60px|0px|true|false&#8221; border_color_all=&#8221;rgba(51,51,51,0.12)&#8221; border_width_top=&#8221;1px&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;3.27.4&#8243; header_3_line_height=&#8221;2em&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;left&#8221; animation_intensity_fold=&#8221;5%&#8221;]<\/p>\n<h3>HOW WE SOLVED THE PROBLEM<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; z_index_tablet=&#8221;500&#8243; custom_margin=&#8221;0%||5%||false|false&#8221;]<\/p>\n<p>We implemented a scalable cloud based telephone system which enables us to re-route calls quickly and efficiently with no downtime. The only difference that our London served clients may have experienced was a different voice at the end of the phone.<\/p>\n<p>Our continuity plan came in to full effect enabling us to seamlessly continue to service our clients.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; admin_label=&#8221;Our Process Area&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;60px|0px|60px|0px|true|false&#8221; border_color_all=&#8221;rgba(51,51,51,0.12)&#8221; border_width_top=&#8221;1px&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_line_height=&#8221;2em&#8221; header_4_font=&#8221;||||||||&#8221; header_5_font=&#8221;||||||||&#8221; header_6_font=&#8221;||||||||&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;left&#8221; animation_intensity_fold=&#8221;5%&#8221;]<\/p>\n<h3>IN SUMMARY<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; z_index_tablet=&#8221;500&#8243; custom_margin=&#8221;0%||5%||false|false&#8221;]<\/p>\n<p>\u201c<em>Calls were answered within 5 rings and all emails were responded to within 2 hours as per our SLA.<\/em><\/p>\n<p><em>It was business as usual, we have many London office home workers and the lines were diverted to Colchester so there was no impact to customers\u201d<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Practice Section&#8221; _builder_version=&#8221;3.22&#8243; background_color=&#8221;#f7f7f7&#8243; custom_padding=&#8221;90px||90px||true|false&#8221; border_color_all=&#8221;#e0e0e0&#8243; border_width_left=&#8221;8vw&#8221; locked=&#8221;off&#8221;][et_pb_row admin_label=&#8221;Practice Area&#8221; _builder_version=&#8221;3.25&#8243; locked=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;3.27.4&#8243; header_2_text_align=&#8221;center&#8221; header_2_font_size=&#8221;48px&#8221; header_2_line_height=&#8221;1.6em&#8221; custom_margin=&#8221;||10px|&#8221; custom_padding=&#8221;|||&#8221; animation_style=&#8221;fade&#8221; header_2_font_size_tablet=&#8221;40px&#8221; header_2_font_size_phone=&#8221;&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221;]<\/p>\n<h2>MORE CASE STUDIES<\/h2>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;3.2&#8243; max_width=&#8221;70px&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; admin_label=&#8221;Practice Area&#8221; _builder_version=&#8221;4.4.2&#8243; max_width=&#8221;1280px&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1280px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/consulting\/&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h4>CONSULTING<\/h4>\n<p>Partnered with Gray Dawes Consulting to identify realistic improvements across entire programme and achieve adoption through impactful change management initiatives and&#8230;<\/p>\n<p><span style=\"color: #5b8cb1;\">Learn More<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/hotel-savings-case-study\/&#8221; locked=&#8221;off&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h4>HOTEL SAVINGS<\/h4>\n<p><P>Our bespoke hotel booking systems and negotiated rate programme offer significant savings over well known, online and offline competitors. Explore these savings here &#8230;\u00a0 <\/p>\n<p><span style=\"color: #5b8cb1;\">Learn More<\/span>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/football-team-case-study\/&#8221; locked=&#8221;off&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h4>FOOTBALL TEAM<\/h4>\n<p>The Club had diverse travel needs that varied from day to day business travel through to complex movements. Find out how we managed to go above and beyond for them &#8230;<\/p>\n<p><span style=\"color: #5b8cb1;\">Learn More<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; admin_label=&#8221;Practice Area&#8221; _builder_version=&#8221;3.25&#8243; max_width=&#8221;1280px&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1280px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/implementation-case-study\/&#8221;]<\/p>\n<h4>IMPLEMENTATION<\/h4>\n<p>JDX Consulting had no documented policy or defined process when it came to business travel. Find out how their decision to work with us ensured a seamless move to better travel &#8230;<\/p>\n<p><span style=\"font-size: small;\"> <span style=\"color: #5b8cb1; font-size: medium;\">Learn More<\/span><\/span><span style=\"color: #5b8cb1;\"><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/medical-services-case-study\/&#8221; locked=&#8221;off&#8221;]<\/p>\n<h4>MEDICAL SERVICES<\/h4>\n<p>Our task was to move the management of travel to a centrally managed process through while effectively managing costs, supplying a robust and comprehensive round the clock service &#8230;<\/p>\n<p><span style=\"font-size: small;\"> <span style=\"color: #5b8cb1; font-size: medium;\">Learn More<\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/online-cost-savings-case-study\/&#8221; locked=&#8221;off&#8221;]<\/p>\n<h4>ONLINE COST SAVINGS<\/h4>\n<p>Maximising travel savings through increasing online adoption.\u00a0Gray Dawes identified opportunities for GAB Robins to make considerable savings by booking more online &#8230;<\/p>\n<p><span style=\"font-size: small;\"><span style=\"font-size: medium; color: #5b8cb1;\">Learn More<\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; admin_label=&#8221;Practice Area&#8221; _builder_version=&#8221;3.25&#8243; max_width=&#8221;1280px&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1280px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/red-bee-media-case-study\/&#8221;]<\/p>\n<h4>TRAVEL TEAM<\/h4>\n<p>Red Bee Media wanted to consolidate their travel spend through a single travel management in order to maintain control and gain complete visibility of their travel spend &#8230;<\/p>\n<p><span style=\"font-size: small;\"><span style=\"font-size: medium; color: #5b8cb1;\">Learn More<\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/risk-management-case-study\/&#8221; locked=&#8221;off&#8221;]<\/p>\n<h4>RISK MANAGEMENT<\/h4>\n<p>On 22nd May 2017 Manchester became the subject of a co-ordinated terrorist attack which targeted a concert at Manchester Arena. Explore our processes which keep you safe &#8230;<\/p>\n<p><span style=\"font-size: small;\"><span style=\"color: #5b8cb1; font-size: medium;\">Learn More<\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/strategic-account-management-case-study\/&#8221; locked=&#8221;off&#8221;]<\/p>\n<h4>STRATEGIC MANAGEMENT<\/h4>\n<p>Part of our Account Management service is to provide strategic ways in which cost savings can be identified and acted upon. We reviewed LEVC (manufacturers of the black cabs)&#8230;<\/p>\n<p><span style=\"font-size: small;\"><span style=\"font-size: medium; color: #5b8cb1;\">Learn More<\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; admin_label=&#8221;Practice Area&#8221; _builder_version=&#8221;3.25&#8243; max_width=&#8221;1280px&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1280px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/accountancy\/&#8221;]<\/p>\n<h4>ACCOUNTANCY<\/h4>\n<p>Our initial key task was the management of the implementation of an online booking system for UK bookers and travellers within a very tight timeframe. Providing the necessary training to&#8230;\u00a0<\/p>\n<p><span style=\"font-size: small;\"><span style=\"color: #5b8cb1; font-size: medium;\">Learn More<\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/wealth-management-case-study\/&#8221; locked=&#8221;off&#8221;]<\/p>\n<h4>WEALTH MANAGEMENT<\/h4>\n<p>Our client has a diverse travel profile including overseas client visits, internal UK office travel as well as attending meetings and conferences. We maximised travel while maintaining spend &#8230;<\/p>\n<p><span style=\"font-size: small;\"> <span style=\"color: #5b8cb1; font-size: medium;\">Learn More<\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; link_option_url=&#8221;https:\/\/www.gdg.travel\/what\/case-studies\/customer-service-case-study\/&#8221; locked=&#8221;off&#8221;]<\/p>\n<h4>CUSTOMER SERVICE<\/h4>\n<p>Recently a travel booker of one of our clients encountered numerous challenges with their current supplier when trying to arrange travel for a student. Learn how we acted quickly &#8230;<span color=\"#6d6e71\">\u00a0<\/span><\/p>\n<p><span style=\"color: #5b8cb1;\">Learn More<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px|||&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; admin_label=&#8221;Footer Row&#8221; module_id=&#8221;footer&#8221; module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;4.9.10&#8243; background_color=&#8221;rgba(0,0,0,0.6)&#8221; background_image=&#8221;https:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/11\/Train-Doors-Open-Start-Your-Journey.jpg&#8221; background_enable_image=&#8221;off&#8221; background_blend=&#8221;overlay&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; max_width_tablet=&#8221;100%&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|desktop&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;0|0px|0|0px|false|false&#8221; animation_style=&#8221;fade&#8221; animation_duration=&#8221;1800ms&#8221; z_index_tablet=&#8221;500&#8243; make_fullwidth=&#8221;on&#8221; saved_tabs=&#8221;all&#8221; collapsed=&#8221;on&#8221; global_module=&#8221;11110&#8243;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.9.10&#8243; background_color=&#8221;#414042&#8243; background_image=&#8221;https:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/11\/Train-Doors-Open-Start-Your-Journey.jpg&#8221; background_blend=&#8221;overlay&#8221; custom_padding=&#8221;100px|10%|100px|10%&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.9.10&#8243; text_font=&#8221;|700||on|||||&#8221; text_text_color=&#8221;#5B8CB1&#8243; text_font_size=&#8221;24px&#8221; header_2_font=&#8221;|||on|||||&#8221; custom_padding=&#8221;1px||40px|||&#8221; text_font_size_tablet=&#8221;22px&#8221; text_font_size_phone=&#8221;20px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; z_index_tablet=&#8221;500&#8243; locked=&#8221;off&#8221;]<\/p>\n<p><span style=\"color: #ffffff;\"><strong>start your NEW journey now <\/strong><\/span><\/p>\n<p><span style=\"color: #ffffff;\"><strong>we are always available <\/strong><\/span><\/p>\n<p><span style=\"color: #ffffff;\"><strong>24 hours a day, 7 days a week&#8230;<\/strong><\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;\/contact-us&#8221; button_text=&#8221;GET IN TOUCH&#8221; module_id=&#8221;get_in_touch_button_footer&#8221; _builder_version=&#8221;4.9.10&#8243; z_index_tablet=&#8221;500&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_text_size__hover=&#8221;null&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover=&#8221;null&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover=&#8221;null&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_text_color__hover=&#8221;null&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover=&#8221;null&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover=&#8221;null&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_border_width__hover=&#8221;null&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover=&#8221;null&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover=&#8221;null&#8221; button_border_color__hover_enabled=&#8221;on&#8221; button_border_color__hover=&#8221;#6D6E71&#8243; button_one_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover=&#8221;null&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover=&#8221;null&#8221; button_border_radius__hover_enabled=&#8221;on&#8221; button_border_radius__hover=&#8221;0px&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover=&#8221;null&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover=&#8221;null&#8221; button_letter_spacing__hover_enabled=&#8221;on&#8221; button_letter_spacing__hover=&#8221;0px&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover=&#8221;null&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover=&#8221;null&#8221; button_bg_color__hover_enabled=&#8221;on&#8221; button_bg_color__hover=&#8221;#6D6E71&#8243; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover=&#8221;null&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover=&#8221;null&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.0.6&#8243; background_color=&#8221;#414042&#8243; custom_padding=&#8221;100px|10%|100px|10%&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;HEAD OFFICE&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%249%%&#8221; icon_placement=&#8221;left&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;28px&#8221; _builder_version=&#8221;4.9.10&#8243; header_level=&#8221;h6&#8243; header_font=&#8221;|500|||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;28px&#8221; header_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#5b8cb1&#8243; body_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;left&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|true&#8221; animation_direction=&#8221;left&#8221; animation_intensity_zoom=&#8221;12%&#8221; z_index_tablet=&#8221;500&#8243;]<\/p>\n<p><span>27 Middleborough<\/span><span style=\"color: #5b8cb1;\"><\/span><\/p>\n<p><span>Colchester, CO1 1TG<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8221;CALL US&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%264%%&#8221; icon_placement=&#8221;left&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;28px&#8221; module_id=&#8221;call_us_phone_cta_footer&#8221; _builder_version=&#8221;4.9.10&#8243; header_level=&#8221;h6&#8243; header_font=&#8221;|500|||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;28px&#8221; header_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#5b8cb1&#8243; body_line_height=&#8221;1.4em&#8221; custom_padding=&#8221;30px|0px|0px|0px|false|true&#8221; animation_direction=&#8221;left&#8221; animation_delay=&#8221;100ms&#8221; animation_intensity_zoom=&#8221;12%&#8221; z_index_tablet=&#8221;500&#8243;]<\/p>\n<p style=\"text-align: left;\"><a href=\"tel:08448553700\"><span class=\"_Xbe _ZWk kno-fv\">0844 855 3700<\/span><\/a><\/p>\n<p style=\"text-align: left;\"><a href=\"tel:00441206716111\">01206 716111<\/a> (if outside the UK)<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8221;EMAIL US&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%238%%&#8221; icon_placement=&#8221;left&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;28px&#8221; _builder_version=&#8221;4.9.10&#8243; header_level=&#8221;h6&#8243; header_font=&#8221;|500|||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;28px&#8221; header_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#5b8cb1&#8243; body_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;left&#8221; custom_padding=&#8221;30px|0px|0px|0px|false|true&#8221; animation_direction=&#8221;left&#8221; animation_delay=&#8221;200ms&#8221; animation_intensity_zoom=&#8221;12%&#8221; z_index_tablet=&#8221;500&#8243;]<\/p>\n<p><a href=\"mailto:info@gdg.travel\">info@gdg.travel<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Email Option &#038; Social footer&#8221; _builder_version=&#8221;4.9.10&#8243; background_color=&#8221;#414042&#8243; background_enable_color=&#8221;off&#8221; background_color_gradient_direction=&#8221;148deg&#8221; background_image=&#8221;http:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/11\/Train-CTA.png&#8221; background_enable_image=&#8221;off&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;top_right&#8221; background_blend=&#8221;multiply&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; z_index_tablet=&#8221;500&#8243; border_width_right=&#8221;8vw&#8221; border_color_right=&#8221;#e0e0e0&#8243; border_color_left=&#8221;rgba(48,48,48,0.5)&#8221; border_width_right_tablet=&#8221;&#8221; border_width_right_phone=&#8221;0vw&#8221; border_width_right_last_edited=&#8221;on|phone&#8221; saved_tabs=&#8221;all&#8221; collapsed=&#8221;on&#8221; global_module=&#8221;3013&#8243;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;4.0.6&#8243; background_enable_color=&#8221;off&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;bottom_right&#8221; background_blend=&#8221;screen&#8221; width=&#8221;89%&#8221; width_tablet=&#8221;80%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;89%&#8221; max_width_tablet=&#8221;80%&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|desktop&#8221; min_height=&#8221;240px&#8221; custom_margin=&#8221;|auto||auto|false|false&#8221; custom_padding=&#8221;0px||0px|0px|true|false&#8221; z_index_tablet=&#8221;500&#8243; make_fullwidth=&#8221;on&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.0.6&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; min_height=&#8221;40px&#8221; custom_margin=&#8221;||14px|||&#8221;]<\/p>\n<h4><strong>STAY IN THE KNOW<\/strong><\/h4>\n<p>[\/et_pb_text][et_pb_signup mailchimp_list=&#8221;Gray Dawes Group|cdb71a096e&#8221; first_name_field=&#8221;off&#8221; last_name_field=&#8221;off&#8221; button_text=&#8221;SUBSCRIBE NOW&#8221; _builder_version=&#8221;4.9.10&#8243; form_field_background_color=&#8221;#6D6E71&#8243; form_field_text_color=&#8221;#ffffff&#8221; form_field_focus_text_color=&#8221;#ffffff&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#5b8cb1&#8243; header_font_size=&#8221;19px&#8221; form_field_font=&#8221;||||||||&#8221; use_background_color=&#8221;off&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_text_color=&#8221;#ffffff&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;0px&#8221; button_font=&#8221;||||||||&#8221; button_icon_color=&#8221;#5b8cb1&#8243; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; animation_style=&#8221;slide&#8221; z_index_tablet=&#8221;500&#8243; border_radii_fields=&#8221;on|0px|0px|0px|0px&#8221; focus_text_color=&#8221;#ffffff&#8221; button_bg_color__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#414042&#8243; button_bg_enable_color__hover=&#8221;on&#8221; button_text_color__hover_enabled=&#8221;on|hover&#8221;][\/et_pb_signup][et_pb_text _builder_version=&#8221;4.9.10&#8243; header_3_text_color=&#8221;#414042&#8243; min_height=&#8221;45px&#8221; custom_margin=&#8221;0px||20px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221;]<\/p>\n<h4><strong>FOLLOW US<\/strong><\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.0.6&#8243;]<\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/showcase\/gray-dawes-travel\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Gray Dawes Travel LinkedIn\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2020\/04\/LinkedIn-Travel-Blue-150x150.png\" width=\"70\" height=\"70\" alt=\"\" class=\"wp-image-7603 alignnone size-thumbnail\" \/><\/a><a href=\"https:\/\/twitter.com\/graydawestravel\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Gray Dawes Travel Twitter\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2020\/04\/Twitter-Travel-Blue-150x150.png\" width=\"70\" height=\"70\" alt=\"\" class=\"wp-image-7604 alignnone size-thumbnail\" \/><\/a><a href=\"https:\/\/www.facebook.com\/graydawesgroup\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Gray Dawes Travel Facebook\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2020\/04\/Facebook-Travel-Blue-150x150.png\" width=\"70\" height=\"70\" alt=\"\" class=\"wp-image-7601 alignnone size-thumbnail\" \/><\/a><a href=\"https:\/\/www.instagram.com\/graydawesgroup\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Gray Dawes Travel Instagram\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.gdg.travel\/wp-content\/uploads\/2020\/04\/Instagram-Travel-Blue-150x150.png\" width=\"70\" height=\"70\" alt=\"\" class=\"wp-image-7602 alignnone size-thumbnail\" \/><\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; min_height=&#8221;35px&#8221; custom_margin=&#8221;||14px|||&#8221; custom_padding=&#8221;||5px|||&#8221;]<\/p>\n<h4><strong>OUR PURPOSE<\/strong><\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.0.6&#8243; custom_margin=&#8221;0px|||||&#8221;]<\/p>\n<p><span>At the heart of everything we do are our people. We don\u2019t just mean just our employees, but our clients and suppliers too.<\/span><\/p>\n<p><span>At Gray Dawes Group we strive to create an environment which recognises and nurtures a healthy work\/life balance \u2013 for our staff and clients alike.<\/span><\/p>\n<p><span>By providing our customers with better travel management, they\u2019re able to achieve what they need to by working flexibly, whether in the office, at home or around the globe.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.0.6&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.gdg.travel\/wp-content\/uploads\/2019\/11\/GD_GROUP_logo_alternativ_500.png&#8221; alt=&#8221;Gray Dawes Group Alternative Logo&#8221; title_text=&#8221;GD_GROUP_logo_alternativ_500&#8243; url=&#8221;https:\/\/graydawes.org&#8221; url_new_window=&#8221;on&#8221; align=&#8221;center&#8221; align_tablet=&#8221;left&#8221; align_phone=&#8221;left&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;300px&#8221; custom_margin=&#8221;70px||50px||false|false&#8221; custom_margin_tablet=&#8221;20px||||false|false&#8221; custom_margin_phone=&#8221;10px||50px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;][\/et_pb_image][et_pb_image src=&#8221;https:\/\/www.gdg.travel\/wp-content\/uploads\/2020\/02\/RadiusTravel_Member_BLACK.png&#8221; alt=&#8221;Radius Travel Member Logo&#8221; title_text=&#8221;RadiusTravel_Member_BLACK&#8221; url=&#8221;https:\/\/www.radiustravel.com&#8221; url_new_window=&#8221;on&#8221; align=&#8221;center&#8221; align_tablet=&#8221;left&#8221; align_phone=&#8221;left&#8221; align_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;300px&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CASE DESCRIPTION Stability is of vital importance to the successful operation of our business, however from time to time incidents occur that are out of our control, for which we ensure we are fully prepared. THE DETAILS On 13th June 2018 a manhole cover exploded outside our London office, the building was fully evacuated and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2594,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-3560","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Business Continuity Case Study | Gray Dawes Travel<\/title>\n<meta name=\"description\" content=\"When a manhole cover exploded outside our London office, we thought fast and devised a solution which meant no client&#039;s service would be affected.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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