Out of Hours Consultant
You will be responsible for responding to out-of-hours enquiries from key clients, utilising your industry knowledge to provide expert advice and ensure they receive the best possible service.
Location
United Kingdom
Employment Type
Full time
Department
Operations
Work Location
Home based
Experience Level
3+ years
Key Responsibilities
- Book and confirm flights, cars, hotel, transfers, Eurostar, UK Rail, and any third-party requirements for clients using relevant GDS and in-house booking tools whilst adhering to and policing Client profiles & policies.
- Document all actions taken accurately within the Passenger Name Record (PNR).
- Issue and reissue Tickets, creating EMD where applicable.
- Liaise and set up bill payments to hotels, and arrange any billback required in line with Company policy.
- Maintain a high level of professionalism and a positive attitude while performing work that is subject to critical time constraints.
Skills & Requirements
Experience
- 3+ years of business travel experience.
- Experience using Galileo and/or Sabre
Attitude & Aptitude
- Excellent attention to detail.
- Able to work as part of a team.
- Excellent rapport builder
- Ability to multitask.
Qualities
- Strong and confident customer service.
- Proactive and able to use own initiative.
- Team player and problem-solver.
- Flexible and adaptable to change.
- Highly motivated in a fast-paced environment.
- Calm under pressure.
Skills & Knowledge
- Excellent Fares knowledge & confidence in ticket reissues and exchanges.
- Effective telephone skills.
- Good written communication.
- Active listener with the ability to assist callers in a professional and upbeat manner.
- Over 3 years full-time in a client-facing business travel role (desirable).
Other Requirements
- Able to work independently from home.
- Evening hours up to midnight, including weekends and bank holidays, daytime, and evening shifts.
Other Accountabilities
- Put customers first and deliver the best possible service at all times.
- Always work with due care and attention to ensure the personal safety of yourself and others.
- Attend staff meetings and training sessions as required.
- Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
- Maintain flexibility in learning newly introduced job skills and/or changing duties.
Apply Now
CALL US
+61 2 9993 9000
EMAIL US
sales.au@gdg.travel
ALWAYS HERE
Mon - Sun, 24 hours a day
LET'S TALK
Fill in the form below and we'll get back to you as soon as we can.