No mass call centres….. ever

It’s the absolute basis of our service (and success); compact teams of highly skilled, highly professional business travel experts who will manage your enquiry and reservation requirements on a day to day basis.

  • Our clients’ are each assigned a compact business travel team ensuring that relationships are established between our teams, your bookers and travellers.
  • By working with just a small portfolio of clients our teams are able to build a detailed knowledge of your travel account and needs, thus providing an ever more tailored service.
  • We’re just a quick call away 24/7 whether you’re just after some advise regarding visa requirements, need to book a last minute rail journey or if you’ve got a complex, multi-stop itinerary that you need us to develop for you. What’s more, we work to an industry leading SLA which means our response times and accuracy are second to none.
  • Our business travel consultants have been with Gray Dawes Group for, on average, 12 years (excluding the many years experience gained before joining us) meaning that you’ll always be dealing with a business travel expert, no compromises, no weak links.