Headed by CEO Suzanne Horner, the Gray Dawes team of 250+ employees is packed with huge industry experience. With a fiercely entrepreneurial culture, from the top down we encourage our employees to “solve for the customer” and are constantly seeking ways in which we can further enhance the services that we offer to our clients.
Each part of our diverse business is headed by a niche expert, our Senior Leadership Team, whose goal it is to spearhead, develop and evolve their own department.
Across the business, our employees have an impressive average of 22 years’ travel industry experience under their belts and our travel consultants are qualified to a minimum of Air Fares and Ticketing Level 2.
Their expertise combined with our investment in technology and frequent in-house extensive training ensures that we consistently deliver a top notch service. This is underlined by our accreditation to international quality standard ISO 9001:2008.
We work exceptionally hard to deliver the best possible service to our clients, and based on the feedback that we receive, we are happy to blow our own trumpet.
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