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Out of Hours Corporate Travel Consultant

About Gray Dawes Group

Gray Dawes Group is one of the fastest growing, highly ambitious travel management companies in the UK with £100m+ in sales and 5 UK offices.

Gray Dawes are looking to bring our out of hours in house from Mon-Fri 6pm until midnight, 5 days a week . At the moment we are looking for consultants to cover these hours, and there could be some flexibility.

Our new team would allow our employees to work from our office or from home.

We are looking to achieve an extension of the day office, and for our new team to provide a comprehensive range of travel services tailored to meet the needs of their business.

Purpose of the role

We’re currently looking to recruit experienced Corporate Travel Consultants (nights) who would like to work outside of normal business hours in an out of hours Corporate Travel Consultant role. The Travel Consultant will be representing Gray Dawes Group when the day offices close at 1800

Knowledge, skills and experience required

Relevant experience with a corporate travel management company and be fully conversant with Travelport GDS is essential

Ticketing experience would be advantageous

Previous Business Travel bookings experience

Strong destination and geographical knowledge

Key responsibilities

Book and confirm flights, car, hotel, transfers, Eurostar, UK Rail and any third-party requirements for clients using Our GDS Travelport and in house booking tools.

Adhering and Policing Client profiles & policy’s

Document all actions undertaken accurately within PNR.

Log all calls details correctly for billing purposes.

Assisting customers in a professional and upbeat manner

Understand & execute intricate international airline ticketing

Retrieve and understand company BAR instructions

Basic knowledge of Visas, UK & European Airports and UK Rail system

Handle and overcome objections in a professional yet effective manner

Issuing and Reissuing Tickets. Creating EMD where applicable.

Liaise and Set up bill payments to hotels, arrange any billback issues.

Abide by the company’s service quality standards in carrying out these work duties, as well as the policies of both the client & company

Handover information at the start and end of each shift if required.

Assist with checking and adhering to quality check guidelines of all reservations.

Maintain a high level of professionalism and a positive attitude while performing work that is subject to critical time constraints.

In addition, the company will introduce other job duties for quiet times. You are required to maintain flexibility in learning newly introduced job skills and/or changing job duties.  (Travel Alerts – Online queue checks – day office emails)

Person specification

Strong Customer Service skillset

Fluent in English, with strong communication skills both verbal and written

Ability to work in a team and understands good teamwork

Ability to problem solve

Strong attention to detail

Ability to work on own initiative

Highly motivated and enjoy working in what could be a fast-paced environment

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