Book and confirm flights, car, hotel, transfers, Eurostar, UK Rail and any third-party requirements for clients using Our GDS Travelport and in house booking tools.
Adhering and Policing Client profiles & policy’s
Document all actions undertaken accurately within PNR.
Log all calls details correctly for billing purposes.
Assisting customers in a professional and upbeat manner
Understand & execute intricate international airline ticketing
Retrieve and understand company BAR instructions
Basic knowledge of Visas, UK & European Airports and UK Rail system
Handle and overcome objections in a professional yet effective manner
Issuing and Reissuing Tickets. Creating EMD where applicable.
Liaise and Set up bill payments to hotels, arrange any billback issues.
Abide by the company’s service quality standards in carrying out these work duties, as well as the policies of both the client & company
Handover information at the start and end of each shift if required.
Assist with checking and adhering to quality check guidelines of all reservations.
Maintain a high level of professionalism and a positive attitude while performing work that is subject to critical time constraints.
In addition, the company will introduce other job duties for quiet times. You are required to maintain flexibility in learning newly introduced job skills and/or changing job duties. (Travel Alerts – Online queue checks – day office emails)