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Leamington Spa Corporate Travel Consultant

PURPOSE OF THE ROLE

We’re currently looking to recruit experienced Corporate Travel Consultants who would like to work normal business hours from our Leamington Spa office. The Travel Consultant will be representing Gray Dawes Group during the day between the hours of 8:30am-9pm.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Relevant experience with a corporate travel management company and be fully conversant with Travelport GDS is essential

Ticketing experience would be advantageous

Previous Business Travel bookings experience

Strong destination and geographical knowledge

KEY RESPONSIBILITIES

Book and confirm flights, car, hotel, transfers, Eurostar, UK Rail and any third-party requirements for clients using Our GDS Travelport and in house booking tools.

Adhering and Policing Client profiles & policy’s

Document all actions undertaken accurately within PNR.

Log all calls details correctly for billing purposes.

Assisting customers in a professional and upbeat manner

Understand & execute intricate international airline ticketing

Retrieve and understand company BAR instructions

Basic knowledge of Visas, UK & European Airports and UK Rail system

Handle and overcome objections in a professional yet effective manner

Issuing and Reissuing Tickets. Creating EMD where applicable.

Liaise and Set up bill payments to hotels, arrange any billback issues.

Abide by the company’s service quality standards in carrying out these work duties, as well as the policies of both the client & company

Handover information at the start and end of each shift if required.

Assist with checking and adhering to quality check guidelines of all reservations.

Maintain a high level of professionalism and a positive attitude while performing work that is subject to critical time constraints.

In addition, the company will introduce other job duties for quiet times. You are required to maintain flexibility in learning newly introduced job skills and/or changing job duties.  (Travel Alerts – Online queue checks – day office emails)

PERSON SPECIFICATION

Strong Customer Service skillset

Fluent in English, with strong communication skills both verbal and written

Ability to work in a team and understands good teamwork

Ability to problem solve

Strong attention to detail

Ability to work on own initiative

Highly motivated and enjoy working in what could be a fast-paced environment

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By checking this box you give Gray Dawes Group permission to keep your CV on file for 3 months if no suitable position is currently available


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