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Credit Controller

Location

Colchester

Main Purpose

To collect payments from clients by the relevant due dates.

Key Accountabilities

Issue client statements within agreed timescales.

Collect all outstanding payments by the agreed due dates.

Resolve customer queries as quickly as possible so that payments are made.

Send consolidated invoices to clients.

Set up new accounts on the correct systems.

Reconcile credit card receipts.

Participate in and manage all company policies/monitoring and quality systems.

 

General Accountabilities

Put customers first and deliver the best possible service at all times.

Adhere to all relevant policies, operating procedures and standards at all times.

Always work with due care and attention to ensure the personal safety of yourself and others.

Attend staff meetings and training sessions as required.

Carry out any other role or task that is commensurate with the spirit and purpose of this job description.

CriteriaEssentialDesirable
Experience
  • Customer service, providing service over the telephone
  • Credit control
  • Chasing customers for debts
  • Dealing with invoice queries
Skills/Knowledge
  • Microsoft packages – Excel; Outlook and Word
  • Confident telephone manner
  • Assertive skills
  • Able to use Excel formulae
Ability/Aptitude
  • Able to work on own initiative
  • To work to strict deadlines
  • Organised and methodical
Special Requirements

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